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D
dgreco
Level 1.5: Cupcake
October 24, 2023
Question

Urgent Assistance Needed for Android Enterprise Application Approval

  • October 24, 2023
  • 3 replies
  • 0 views

Hello Android Enterprise Community,

We at Narbis are working on an integral project involving specialized neurofeedback smart glasses, where device management is crucial. Our aim is to ensure a seamless user experience on Pritom M7 tablets running Android 11, with our specialized app in kiosk mode. Features like QR code enrollment, on-demand updates for our private APK (outside the Play Store), and managed device configurations are pivotal for us.

Unfortunately, our application to join the Android Partner Portal was declined and the reason remains unclear.

Despite multiple email attempts, we've yet to receive a response. We're reaching out to this knowledgeable community for any insights or support to help expedite our application process. This is of immense importance to our business timeline.

Any guidance or assistance would be greatly appreciated.

Thank you,
Devon Greco, Narbis

3 replies

J
jeremy
Level 1.6: Donut
October 24, 2023

Hello,

All the documentations regarding Android enterprise are publicly available so you should be able to develop your product using the publicly available documentation available here https://developers.google.com/android/management

 

regarding your application @Lizzie should be able to help

 

let us know if you have more questions 

 

D
dgrecoAuthor
Level 1.5: Cupcake
October 24, 2023

Thank you kindly for your reply. I have reviewed the documentation and I believe I understand the necessary steps. I'm just stuck and not able to go further without access to the partner portal. I see that others have also had difficulty getting their applications approved and getting a response from the Android team about the application status.  I'm hopeful for some guidance in the application approval process so we can proceed. 

J
jeremy
Level 1.6: Donut
October 24, 2023

We could try to help here with Jason. Let us know where you’re stuck and we’ll try to help. 

J
jasonbayton
Level: 4.1: Jelly bean
October 24, 2023

Hey @Lizzie would you like to look into this?

 

@dgreco was it the partner email address you've been reaching out to, or someone specific? To what partner programme were you enrolling, devices or EMM?

 

Your device doesn't sound like it'll meet the criteria for GMS certification being an AR wearable, is this assumption correct? Or do these connect to a standard tablet formfactor as a 2nd display?

D
dgrecoAuthor
Level 1.5: Cupcake
October 24, 2023

Thanks so much for your help. 

I have reached out to both ae-partnerprogram@google.com and ae-community@google.com regarding the application status. 

I'm stuck at applying for the android enterprise partner program to access the partner portal so we can enroll our tablets. 

While our neurofeedback smart glasses have an AR wearable component, the main device we are trying to manage through the Android Enterprise Program is the Pritom M7 tablet running Android 11. This tablet is integral to our product offering and serves as the primary interface for our users. The AR glasses function in tandem with the tablet. To note, we haven't pursued GMS certification for our glasses, as our focus is on the tablet device management.

Any further insights or recommendations you might have are greatly appreciated.



J
jeremy
Level 1.6: Donut
October 24, 2023

You should focus on the available documentation as you don’t need anything else to start. Try to read the public documentation and enroll your devices. If you have issues with creating your Android enterprise using the API and managing your tablets let us know 

    Lizzie
    Lizzie
    Community Manager
    October 24, 2023

    Thanks @jeremy and @jasonbayton for @ mentioning me here and for the help you have provided here.

     

    Hello @dgreco,

     

    Nice to meet you. Jeremy and Jason have provided some useful information here, so hopefully this has helped guide you on your next step.

     

    On the Partner Portal access side of things, based on what you've shared above it does actually look like you have received quite a lot of responses from our Partner Portal team providing guidance on what program they feel would be most suited to your business case. It's good to hear that your application for the other program is being reviewed to see if that is a better fit. Just to check on this, how long ago did you send in your application? 

     

    To add, I have also been in touch with our Partner Portal team highlighting your post here. I would recommend continuing to speak with that team directly via email as that will be the quickest way to get a response. 

     

    Thanks and speak to you soon.

    Lizzie

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