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emilio180667
emilio180667
New Member
August 26, 2026
Question

Urgent escalation needed: Locked out of Play Console while healthcare customers require support

  • August 26, 2026
  • 2 replies
  • 94 views

I am the founder and CEO of EMMI Technologies. For more than ten days, we have been unable to access the Google Play Console controlling our Android healthcare applications.

Existing case 3-6206000041891 remains unresolved. Google Workspace Support redirects us to Google Play Support, while Google Play Support redirects us back to Workspace. We cannot access either the Workspace Admin Console or the Play Console.

We completed Google’s requested ownership verification, including domain verification through DNS. Support then suggested transferring the applications to another developer account but instructed us to perform the transfer ourselves, despite our inability to access the existing account.

Our Android customers urgently require support and application updates that we cannot provide. Our iOS customers continue receiving our improvements because our Apple developer access remains operational.

Has anyone found a way to reach a senior Google Play account-access specialist who can take ownership of a case like this? We need Google either to restore our authorized access or supervise the safe transfer of our applications to an EMMI Technologies-controlled account.

Please do not recommend signing in to either Admin Console. The inability to access those consoles is the problem.

2 replies

Moombas
Moombas
Level 4.4: KitKat
August 26, 2026

No, Googles internal support is not easy to reach but maybe ​@Lizzie or ​@Kirk can help here to reach out internally.

Kirk
KirkCommunity Manager
Community Manager
August 26, 2026

Hi ​@emilio180667, welcome to the community.

I’m sorry to hear your case hasn’t seen any movement or update so far and thank you for your patience.

To be clear, I help manage the forums here rather than assist with support requests, so this isn't something I can action directly. However, what I can do is ask around internally and see whether there's a way to get this in front of the right team, or at least get some movement on it. I can't promise anything at this stage, but we'll see what we can do.

I'll update you here if anything comes back.

Regards,
Kirk

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