"Your administrator has not given you access to this item" - Intune issues with Google accounts and previously used apps

Hello @csuke 

Welcome to the Customer Community! 

Can I ask if you've reached out to InTune and raised a ticket with them? If so, have you heard back from them? 

Looking forward to your update, 

Emilie

Hello ​@csuke - I hope you’re well!

I’ve heard back from the team and they explained that this behaviour is actually a byproduct of a security feature in Android Enterprise. Think of it as a "handshake" issue between the corporate persona and the personal Google identity. When a user tries to install an app they've owned before, the Play Store checks for a "managed license." If it doesn't find one, it defaults to blocking the install to protect the corporate environment.

Here are a few tips to smooth out this friction and make migrations seamless:
1. The "Pre-Approval" Fast Pass
Even if your policy allows "All Apps," the Play Store often needs a specific "nod" from the admin to let personal account history take over.
Go into your Managed Google Play console via Intune and explicitly Approve and Sync the apps (like WhatsApp or Translate).
This creates a "managed" entry for the app in your tenant. When the user tries to install it, the Play Store sees the app is already "Admin-approved," which satisfies the security check and lets the personal download proceed without the error.

2. Streamline Google Workspace (GSuite) Settings
Since you are using corporate GSuite accounts, there might be a "too many cooks in the kitchen" scenario where Google is also trying to apply its own management.
In the Google Admin Console, ensure that Mobile Management is set to "Unmanaged" or "Basic."
This ensures Intune is the sole authority. If Google Workspace thinks it should be managing the app licenses, it can clash with Intune’s "Fully Managed" status, leading to that "Administrator" error.

Could you let us know how you get on and if this was helpful?

Thanks,

Emilie
 

Hi there, we are in same situation here, mdm WorkspaceOne + Work full managed device, users are allowed to add their personal google account, but on playstore they get the same error "Your administrator has not given you access to this item"…

Any news?

Hello, do you have any updates on this issue? The problem is escalating within our company; more and more users are reporting it.

I took would very much need a resolution to this ASAP please. We are about to go through a massive wave of device replacements and cannot afford the extra overhead that this problem will create.

Thank you 

Bumping this thread since this has become a major issue at my company as well. Signing out of all other emails has worked but hoping for an actual resolution.