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richardking001
New Member
February 22, 2025
Question

Zero Touch Account Recovery

  • February 22, 2025
  • 2 replies
  • 1 view

I need help with our zero touch account. The person that set up our zero touch left the company and did not provide the account information. Can this be recovered?

    2 replies

    Lizzie
    Lizzie
    Community Manager
    February 26, 2025

    Hello @richardking001,

     

    Thanks for your message here. Do you know who your reseller is who set up the zero-touch account? 

     

    Lizzie

    Welcome to the Community everyone!Have a question or want to start a conversation, click here.
    C
    chadenstephens
    New Member
    December 5, 2025

    @Lizzie 

    I am trying to find this information out as well. We have a pretty tight deadline on switching Mobile carriers and I have no way to unlink the old Zero-Touch account from our MDM solution. It claims it is already linked to another Zero-Touch account but that's all the info I have. I know we have used 3 different carriers and none of them see to be able to tell me any good news about ZTE. Microsoft also confirmed they can't do anything to remove the link.

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