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waldeckerMEM
New Member
June 16, 2025
Solved

Zero Touch device cannot be added

  • June 16, 2025
  • 3 replies
  • 0 views
I bought a Google Pixel 9a from Bechtle in Germany. I have already a Pixel 4 assigned and installed via Endpoint Manager. They told me i should add the following reseller ID 1823138271
 
to my Zero Touch portal. But i cannot find it. I have the following reseller added already:
 
Reseller-Name
 
 
Bechtle Direct B.V
 
Entfernen
 
 
Bechtle Logistik & Service GmbH
 
Entfernen
 
 
Brodos
 
how can i find the reseller id 1823138271 in the Zero touch portal?
Best answer by Moombas

You can't afaik.

You need to ask them for their correct name in the ZTP and my best guess is "Bechtle Logistik & Service GmbH" to be the right one but they need to tell you.

3 replies

M
MoombasAnswer
Level 4.4: KitKat
June 16, 2025

You can't afaik.

You need to ask them for their correct name in the ZTP and my best guess is "Bechtle Logistik & Service GmbH" to be the right one but they need to tell you.

    W
    waldeckerMEMAuthor
    New Member
    June 17, 2025

    thanks for your help they were now able to assign the device to me. 

      Emilie_B
      Emilie_B
      Community Manager
      June 17, 2025

      Thanks for letting us know @waldeckerMEM - glad to read this is all sorted now 🎊

       

      And thanks again for your help @Moombas and @Michel 🙏

      M
      Michel
      Level 4.0: Ice cream sandwich
      June 16, 2025

      Hi,

       

      Bechtle Direct B.V. is the dutch entity of Bechtle, Bechtle Logistick & Service is the german part. I'm 90% sure you need that one because Bechtle germany offers their services trough Logistik & Service. 

       

      The reseller ID was listed before but is no longer showing. 

       

      If you need help, send me a PB and I can assist you further with Bechtle.

        Emilie_B
        Emilie_B
        Community Manager
        June 16, 2025

        Thank you for your help @Moombas and @Michel 🫡

         

        @waldeckerMEM please let us know if you need further assistance or if the above solutions worked 

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