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Varun3330
Level 1.5: Cupcake
January 29, 2025
Question

Zero Touch Enrolment Failed

  • January 29, 2025
  • 2 replies
  • 1 view

Hi Team,

 

I have a couple of devices that I could add in the Zero Touch Reseller Portal; however, the device doesn't take ZT.

 

I have other devices in the same ZT account, and it works fine.

 

Any suggestions??

2 replies

Lizzie
Lizzie
Community Manager
January 31, 2025

Hello @Varun3330,

 

Great to meet you. Sorry to hear you are having difficulties with this. 

 

This could potentially be a setup issue, I wonder have you contacted your reseller to mention that the devices aren't enrolling correctly? 

 

Do the devices get an error message or can you provide a little more information on what happens when you try to enroll them? 

 

Thanks,
Lizzie

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E
Evander
New Member
March 18, 2025

We have similar problems but are unable to identify what is causing this.

 

Existing ZT devices when reset are not being recognized as corporate devices. During setup it goes straight to the google login screen so you can set it up as if it were a personal device
* Different WiFi networks attempted, including unrestricted hotspot
* Different profiles attempted, but the devices still were unable to recognize they were corporate managed devices during setup
* After the devices were deleted from ZT and re-added by reseller, when the devices were reset they were immediately recognized as corporate devices again and performed the full Corporate-owned dedicated device setup
* Afterwards, applying a different profile in ZT, they also recognized this if they were reset

 

ZT is used for Zebra devices

Does the reseller have visibility on more device details than just the serial number? There is no way of telling which devices stopped being recognized, at least on our side.

Can you indicate how/what kind of report the reseller is able to compile if we give them examples of serials that no longer work?

 

Thank you very much.

 

V
Varun3330Author
Level 1.5: Cupcake
February 1, 2025

Hi Liz, Thanks for getting back.

 

I have a couple of questions before I am sure this isn't set-up issue. 

 

1. Is there a log to see why the device didn't take ZT.

2. I have 3 devices, and 2 didn't take ZT, Is there a flow to understand why the ZT failed or how can I view that?

3. The one device which got enrolled has a different build number, though, compared to other 2 

Moombas
Moombas
Level 4.4: KitKat
February 3, 2025

Hi Varun,

i really recommend to investigate this with your (ZT) reseller as they are responsible for that kind of support but in general, there's no log in the ZTP for the enrollments (but sounds like somthing which could make sense to have @Lizzie FR?^^).

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