zero-touch; Owner credentials lost

Question

Hi,

we have a few Zebra devices registered for zero-touch and plan to use zero-touch for all regular mobile devices.

the registration and all existing accounts linked to it was created by team members that are unfortunately no longer with us.

i do have access to one account with administrator permissions but the account with the "owner" permission was not handed over and credentials are basically lost.

which steps are necessary to recover ownership?

jasonbayton · Accepted Answer

Hi Empe,

You can reach out to your reseller, who can move your devices to a new customer account or raise a ticket with Google to assist with any required account recovery/permissions reset.

You can also reach out to your EMM to raise a ticket.

In both cases, an escalation up to Google through an existing partner would be the route I would take.

Lizzie · Answer

Hello @empe, Great to meet you and welcome to the community.  As a starting point, are you still in touch with the reseller partner who setup this account for your company?  Thanks speak soon.Lizzie

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