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Level 2.0: Eclair
June 12, 2025
Question

Zero Touch Portal - Error Message

  • June 12, 2025
  • 1 reply
  • 0 views

Hi Team,

 

I have created a new configuration item and linked it to Microsoft Intune token.

Then I have decided to remove the Intune token configuration before removing the configuration file from Zero touch (which I dont think it should matter). Then I went to remove the configuration item from Zero touch and was getting a strange error message, see below.

 

 

Now I'm left with a configuration item in Zero touch that I can't remove.

Can someone please help or reach out, that would be great. Also, let me know if there is anything else you require from my end.

1 reply

Level 4.0: Ice cream sandwich
June 12, 2025

Hi Steve!

 

You should always be able to remove the ZTE configuration profile, if you have not linked it in Intune. Did you use the Intune integration for Android ZTE? If so, i would recommend removing this and create a profile manually. 

 

I've never had a good experience with that tool 🤣

Emilie_B
Community Manager
June 12, 2025

Thanks for jumping in @Michel 🙏

 

@Steve welcome to the community!

Please let us know if you need further assistance on this one 👀

Level 4.0: Ice cream sandwich
June 12, 2025

Coincidentally, I just came out of a meeting where a customer had issues with ZTE and they were using that connection. I reversed it and they were happy.