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C
cube
New Member
July 5, 2023
Solved

Zero Touch Portal to MDM devices show as User Owned - Why?

  • July 5, 2023
  • 2 replies
  • 0 views

For Android phones/tablets our resellers are registering them in the Android Zero Touch Portal which is configured to point them to enrol into Google Workspace MDM.

When theses devices enrol and show up in Workspace they still show as User Owned and you have to upload a CSV of serials to switch them to show as Company Owned which is a manual task, why.....is it still 1998?

Anyway to automate this, seems very backward to have to download serials from ZeroTouch Portal, edit the file to the correct format and then upload the CSV in the Workspace MDM to have the device show as Company Owned. Also seems further backwards when iPhones in ABM using Workspace MDM automatically show as Company owned.

Best answer by jasonbayton

"Note: If your organization deploys Android devices with zero-touch enrollment or a user assigns ownership to the company during device setup, the devices aren't listed in the company owned inventory unless you add them."

Unfortunately it appears to be the way it is with Workspace at the moment. Reach out to their support and raise a complaint 🙂

via 

2 replies

M
Moombas
Level 4.4: KitKat
July 5, 2023

Your reseller can define the config to be chosen when they register the devices into your Zero-Touch portal, they just have to add the profileid in the CSV they upload for registering. You may need to provide this ID to them and can be found in the ZT-Portal in the list of configurations.
So, one step instead of 2.
https://support.google.com/work/android/answer/7514005?hl=en#:~:text=modemtype%2Cmodemid%2Cserial%2Cmodel%2Cmanufacturer%2Cprofiletype%2Cprofileid

C
cubeAuthor
New Member
July 5, 2023

They are adding a Profile ID

The devices are in the ZeroTouch portal but when they enrol into Google Workplace they still show as User Owned and you manually have to change then to Company owned which seems nuts.

J
jasonbaytonAnswer
Level: 4.1: Jelly bean
July 5, 2023

"Note: If your organization deploys Android devices with zero-touch enrollment or a user assigns ownership to the company during device setup, the devices aren't listed in the company owned inventory unless you add them."

Unfortunately it appears to be the way it is with Workspace at the moment. Reach out to their support and raise a complaint 🙂

via 

    C
    cubeAuthor
    New Member
    July 5, 2023

    Seems such stilly thing not being done when it works for iOS devices via Apple Business Manager

    J
    jasonbayton
    Level: 4.1: Jelly bean
    July 5, 2023

    You may benefit from raising the same in the GW community as feedback also, but if you're paying for support I'd still raise it with the team directly

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