[Android Enterprise] Partner and Developer Requests: What You Need to Know

For context, all initial AMAPI quota requests go through a compliance review in line with our Permissible Usage Policies.That process sits entirely with the internal policy team.

As a result of this, here are a few things worth knowing:

I’ve hit the AMAPI quota level and I’m not sure where to request an increase?

• There's one dedicated supported channel for developers. If you're a developer looking for support on a quota request, this form is the right place to go.
• Partners, you have a separate route. If you're part of the Android Enterprise Partner Program, the Partner Escalation Desk (via the Partner Portal) is the right place to reach out, and can assist you far more effectively than posting in the customer community.

Can the customer community team help with these appeals?

• The Customer community can't assist with quota requests. Even though our team here would like to help you as much as possible, this is not something our team here has visibility into, so we're genuinely not able to help. Please note this also includes assistance with reviews, follow-ups, or appeals.

Can I appeal via the customer community if my request has been denied? 

• Decisions are final. Unfortunately, if a quota request has been declined, that decision can't be overturned or reopened through the community. If you have follow-up questions, please reach out to our team via this form.

I’m looking to become an official Android Enterprise Partner, how do I do this? 

• Visit the Android Enterprise Partner page, here, to learn more about the programme. 

I’ve got an issue with my application, for example the DUNS number is showing an error message, how do I resolve this? 

• There is only one main support route for application questions, please send an email to the alias: ae-community@google.com

I’ve applied to become an official Android Enterprise Partner, but I’ve not heard back or my application has been rejected. What should I do? 

• Decisions are final. Unfortunately, if a request has been declined, that decision can't be overturned or reopened through the community. If you have follow-up questions, please reach out to our team via ae-community@google.com.

Can the customer community team help with appeals?

• The Customer community can't assist with application requests. Even though our team here would like to help you as much as possible, this is not something our team here has visibility into, so we're genuinely not able to help. Please note this also includes assistance with reviews, follow-ups, or appeals.

I wish to submit an appeal about my app being blocked/flagged by Google Play Protect, how do I do this? 

• Please see this resource for appeals regarding apps blocked by Google Play Protect: here
• Android Enterprise Partners have another route. If you are an Android Enterprise Partner and your application has been blocked, please reach out via the Partner Escalation Desk.

Can the customer community team help with these appeals?

• The Customer community can't assist with appeal requests. Even though our team here would like to help you as much as possible, this is not something our team here has visibility into, so we're genuinely not able to help. Please note this also includes assistance with reviews, follow-ups, or appeals.

Can I appeal via the customer community if my request has been denied? 

• Decisions are final. Unfortunately, if a request has been declined, that decision can't be overturned or reopened through the community.