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deepakls143
Level 1.6: Donut
June 11, 2025
Solved

No Response After Submitting Android Enterprise Contact Form

  • June 11, 2025
  • 5 replies
  • 0 views

Dear Android Enterprise Team and Community,

I hope you're doing well.

I submitted the “Get in touch” form on the Android Enterprise website and received the confirmation email on May 30, which I have already responded to. However, I haven’t received any follow-up or contact from a specialist since then.

We are exploring Android Enterprise solutions for our business and are interested in understanding the next steps to get started. Could someone from the team or community please assist or guide me on how to proceed?

If additional information is required from my side, I’d be happy to provide it.

Thank you for your support.

 

Best regards,  
Deepak 

Alobha Technologies Pvt Ltd

(This post was edited to remove personal information, in compliance with our guidelines) 

Best answer by Lizzie

Hi @Lizzie  & Michael,

Thank you for your response and the helpful clarification.

However, to clarify our intent — we are not looking to become an Android Enterprise customer using an existing EMM provider. Instead, our goal is to become an Android Enterprise partner by developing and offering our own EMM/DPC solution, both for managing our internal corporate devices and for providing this solution to our strategic partners.

We have already followed the necessary steps as per the documentation, including filling out the Android Enterprise onboarding/registration form. However, after submitting the form and selecting “Save and Exit,” we are continuously redirected to the same page with the “Resume Onboarding” option, and there has been no further communication or confirmation for several days.

We’re unsure whether our submission has been successfully received or if there’s a technical issue preventing progression.

It would be greatly appreciated if you could guide us on how to proceed from here or connect us with the appropriate team handling Android Enterprise partner onboarding.

Thank you once again for your support — we’re looking forward to contributing to the Android Enterprise ecosystem.


Hey @deepakls143,

 

Thanks for providing more information on this. I had misunderstood, I thought you were trying to use a customer resource.

 

Regarding joining the partner programme and/or Partner Portal I would recommend contacting that team directly by emailing: ae-community@google.com as they will be able to help if there are any technical issues or advise you further.

 

I wish you well with the process. 

 

Thanks,

Lizzie

 

5 replies

Lizzie
Lizzie
Community Manager
June 11, 2025

Hey @deepakls143,

 

Great to meet you and welcome to the Android Enterprise Customer Community. 

 

It's fantastic to hear you are interested in getting started with managing Android for work purposes. Thanks for highlighting your experience with the 'Get in touch' page on our website. I'm going to flag this to our team who looks after that and get back to you. 

 

Out of interest is there anything in particular you are looking for pointers with? Are you still in the research stage? Maybe we can also help provide you with some community tips. 😀

 

Thanks,

Lizzie

 

Welcome to the Community everyone!Have a question or want to start a conversation, click here.
    D
    deepakls143Author
    Level 1.6: Donut
    June 17, 2025

    Dear @Lizzie ,

    Thank you for your warm welcome and for taking the time to respond.

    We appreciate your effort in flagging our concern to the respective team. However, we would like to highlight that we have still not been contacted by any specialist from the Android Enterprise team since our original submission on May 30, despite receiving the confirmation email and replying to it.

    We are currently exploring Android Enterprise for our business needs and are looking forward to understanding the onboarding process, especially around device provisioning, management options, and the best practices for integrating Android Enterprise in our environment.

    If there’s any additional information we need to provide or alternate steps we can take to expedite this, please do let us know. We’re eager to move forward and would greatly appreciate any guidance from the community or team.

    Looking forward to your support.

    Best regards,
    Deepak
    Alobha Technologies Pvt. Ltd.

    Emilie_B
    Emilie_B
    Community Manager
    June 17, 2025

    Hi @deepakls143

    Just wanted to let you know that @Lizzie is away this week but, I'm sure she'll get back to you as soon as she hears back from the internal team.

     

    In the meantime, maybe @jasonbayton @Moombas @Michel @Alex_Muc @Rakib @jeremy @jarmo_akkanen @Flo @Yann_ROLAND can provide some tips or assistance 👀

    Flo
    Flo
    Level 2.0: Eclair
    June 17, 2025

    Hi,

    If you already have an account, you have a lot of documentation on Android Enterprise Academy : https://androidenterprise.exceedlms.com/student/catalog

    Especially Android Enterprise Associate and Professional for beginning. You will find the fundamentals of Android Enterprise, Google Zero Touch and business cases.

      D
      deepakls143Author
      Level 1.6: Donut
      June 17, 2025

      Hi Flo,

      Thank you for sharing the Android Enterprise Academy resources — they’ve been helpful in giving us an overview of the platform and its capabilities.

      That said, we would like to reiterate that we currently do not have an Android Enterprise account. We are very interested in becoming an Android Enterprise customer and integrating it into our business environment. To initiate this, we have submitted multiple requests via the “Get in touch” form on the Android Enterprise website (the first one on May 30), but unfortunately, we have not received any direct outreach from the team to move forward with account registration.

      We would sincerely appreciate any assistance in escalating this request or connecting us with the appropriate contact or onboarding team. We are ready to proceed and are simply awaiting the necessary next steps from Google.

      Looking forward to your guidance and support.

      Best regards,
      Deepak
      Alobha Technologies Pvt. Ltd.

      Emilie_B
      Emilie_B
      Community Manager
      June 17, 2025

      Thank you @Flo for your help 🫶

       

       

        Lizzie
        Lizzie
        Community Manager
        June 23, 2025

        Hey @deepakls143,

         

        Thanks for your follow-up here, it's fantastic to see you received so much helpful advice here. 

         

        We have also had a look into this for you internally and I just wanted to highlight @Michael's response here (whilst I was away) which should provide more context for you. I just wanted to make sure you didn't miss this. I've now marked this as the solution to highlight it further. I hope this helps and sorry for any confusion here. 

         

        Thanks again,

        Lizzie

        Welcome to the Community everyone!Have a question or want to start a conversation, click here.
          D
          deepakls143Author
          Level 1.6: Donut
          June 24, 2025

          Hi @Lizzie 

           

          Thank you so much for your clarification and guidance.

           

          I’ve noted the contact for the Android Enterprise Community team and will reach out to them at ae-community@google.com as suggested.

           

          I really appreciate your help, and thank you again for pointing me in the right direction.

           

          Best regards, 

          Deepak Kumar Singh 

          Team Lead – Alobha Technologies Pvt Ltd

            D
            deepakls143Author
            Level 1.6: Donut
            July 15, 2025

            Hello Android Enterprise Community,

            We recently submitted our internal-use Android EMM solution, Alobha Device Manager, for Android Enterprise enrollment consideration. While the application was not approved, we remain committed to aligning with Android Enterprise standards and best practices.

            We are reaching out to kindly request feedback or guidance from fellow developers or partners who have experience with the enrollment process. Our aim is to identify any areas for improvement that could strengthen our future submission.

            Solution overview:

            Product name: Alobha Device Manager (custom DPC)
            Use case: Management of company-owned Android devices (no BYOD support)
            Provisioning: QR code setup (Zero-Touch JSON supported upon enrollment)
            Device mode: Device Owner only
            Distribution: Internal enterprise channels (not available on Play Store)
            Core features include:
            • Kiosk mode for work-specific app usage
            • Remote lock, unlock, and wipe from the admin console
            • Factory Reset Protection policy enforcement
            • IMEI-based device verification
            • Persistent branding and lock screen ownership messaging
            • Policy enforcement via admin interface with regional support

            Reference materials:

            Product page: https://alobhatechnologies.com/alobha-emm/
            Product catalog (PDF): https://alobhatechnologies.com/wp-content/uploads/2025/07/Alobha_EMM_Product_Catalogue.pdf

            If anyone in the community has insights into commonly overlooked issues, best practices for positioning or documentation, or technical validations that may help, your feedback would be greatly appreciated.

            Thank you for your time and support.

            Best regards,
            The Alobha Technologies Team

            Emilie_B
            Emilie_B
            Community Manager
            July 15, 2025

            Hi @deepakls143 

             

            Sorry to read your application has not been approved. 

             

            As this is a customer focused community, we do not have knowledge of the Partner applications so, your best bet is to get in touch with the Partner team directly via the email address provided by @Lizzie 

             

            They're the only team that can help and advise you further on this specific request. 

             

            Wishing the best in your endeavours! 

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