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Petri
Level 1.5: Cupcake
March 15, 2024
Solved

'" Error an unexpected error has occurred. Try again leter." '

  • March 15, 2024
  • 3 replies
  • 11 views

We are unable to create accounts in the terotouch portal. We get the massage:


'" Error an unexpected error has occurred. Try again leter." '


This massage is for all of the users that try this.

 

what is the next step to prevent this ? 
 
Kind regards Petri 
Best answer by Lizzie

Just to check do you have access to the Partner Portal @Petri? 

3 replies

Lizzie
LizzieCommunity Manager
Community Manager
March 15, 2024

Hello @Petri,

 

Welcome to the Customer Community. Thanks for your post and sorry to hear you are receiving this error. 

 

Can I ask, is this the first time you have enrolled devices via your ZT portal? Also, have you been in touch with your device reseller, who set up your ZT portal about this yet?

 

Thank you,

Lizzie

Welcome to the Community everyone!
P
PetriAuthor
Level 1.5: Cupcake
March 27, 2024

Hello Lizzie,

 

Im the "device reseller" in this case. No this is not the first time we are trying this. 


We are trying too create accounts for the end customer and thats when this error massage is accruing.

 

Br,

Petri 

jasonbayton
jasonbayton
Level: 4.1: Jelly bean
March 27, 2024

Hi Petri,

 

You should raise this in the ZT partner portal (zt.androidenterprise.dev) as the issue can escalate directly up to engineering.

    Lizzie
    LizzieCommunity ManagerAnswer
    Community Manager
    March 27, 2024

    Just to check do you have access to the Partner Portal @Petri? 

    Welcome to the Community everyone!
    P
    PetriAuthor
    Level 1.5: Cupcake
    April 4, 2024

    Thank you!  We did this and got help too solve the issue. Thanyou also for the Rapid reply (Y) 

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