Forum Discussion

Johny's avatar
Johny
Level 2.0: Eclair
2 years ago

Android Kiosks mode app restrict the system update installation.

I have an enterprise application with Kiosk mode. Android system update is downloading new android update(Like android 14 pending update) and ready for installation but did not install because my app...
jasonbayton's avatar
jasonbayton
Level 4.0: Ice Cream Sandwich
2 years ago

If your EMM supports it, create a windowed system update policy. During these hours it will force the device out of kiosk to install

  • Johny's avatar
    Johny
    Level 2.0: Eclair
    2 years ago

    Looks like that windowed time not allowed me to install update. I have set window time 12-14 (720-840). Almost 1 hour past not yet started updating or getting out from kiosk mode. 

     

    • jasonbayton's avatar
      jasonbayton
      Level 4.0: Ice Cream Sandwich
      2 years ago

      Review logs (bug report) to see what it's doing. 12-14 is OK, you could extend it another 2 hours for good measure. 

      • Johny's avatar
        Johny
        Level 2.0: Eclair
        2 years ago

        jasonbayton I put my device with window mode for 23 hours, But did not help to get update. One thing I would like to inform you that my device is continuously connected with my backend server to update the device is alive(Every minute a network communication is establish).  Is there any issue for this activity that device never been idle and never get updated.