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zk_123
Level 1.5: Cupcake
Apr 23, 2024 10:30 AM UTC
Solved

EMM and Android Enterprise Registration

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Hi,

I have my google account linked to an EMM registration.  I now no longer have access to that EMM system and want to set up my google account to a new EMM system.  Unable to do this due to the above. Do not want to create a brand new google account.

I guess only Google Support can assist here but how does one (without a support contract) get in touch with them and get them to disassociate my account from an old EMM system that I no longer have access to.

Thank you all!

    jasonbayton
    jasonbaytonAnswer
    Level: 4.1: Jelly bean
    Apr 24, 2024 6:59 AM UTC

    Do you mean you set it up for management by creating a bind? If so you can remove the bind via 

     

    play.google.com/work/adminsettings

     

    Once deleted you'll be able to use the same account to bind with another EMM.

     

    Note any devices, apps, policies will be permanently removed when you delete a bind. 

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    6 replies

    zk_123Author
    Level 1.5: Cupcake
    Apr 23, 2024 10:34 AM UTC

    This email bounces back by the way:

    android-enterprise-support@google.com

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      Lizzie
      LizzieCommunity Manager
      Community Manager
      Apr 24, 2024 2:24 AM UTC

      Hey @zk_123,

       

      Nice to meet you. I would recommend contacting this email address: ae-community@google.com.  

       

      I hope this helps. 

       

      Thanks,

      Lizzie

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      Welcome to the Community everyone!
        jasonbayton
        jasonbaytonAnswer
        Level: 4.1: Jelly bean
        Apr 24, 2024 6:59 AM UTC

        Do you mean you set it up for management by creating a bind? If so you can remove the bind via 

         

        play.google.com/work/adminsettings

         

        Once deleted you'll be able to use the same account to bind with another EMM.

         

        Note any devices, apps, policies will be permanently removed when you delete a bind. 

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          zk_123Author
          Level 1.5: Cupcake
          Apr 24, 2024 7:10 AM UTC

          That does it. Thank you.  Wish there'd be an online kb on this that would be easy to find. but Thanks!

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          jasonbayton
          jasonbayton
          Level: 4.1: Jelly bean
          Apr 24, 2024 11:43 AM UTC

          In lieu of any official Google doc, here's my FAQ for next time 🙂 

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            zk_123Author
            Level 1.5: Cupcake
            Apr 24, 2024 12:39 PM UTC

            I would add some gotchas in there if possible and also the FAQ link in github is non-functional. Cheers again!

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