Level 1.5: Cupcake

Solved

EMM and Android Enterprise Registration

Forum|Forum|1 year ago
April 23, 2024
5 replies
21 views

Hi,

I have my google account linked to an EMM registration. I now no longer have access to that EMM system and want to set up my google account to a new EMM system. Unable to do this due to the above. Do not want to create a brand new google account.

I guess only Google Support can assist here but how does one (without a support contract) get in touch with them and get them to disassociate my account from an old EMM system that I no longer have access to.

Thank you all!

Best answer by jasonbayton

Do you mean you set it up for management by creating a bind? If so you can remove the bind via

play.google.com/work/adminsettings

Once deleted you'll be able to use the same account to bind with another EMM.

Note any devices, apps, policies will be permanently removed when you delete a bind.

zk_123Author

Level 1.5: Cupcake

This email bounces back by the way:

android-enterprise-support@google.com

Community Manager

Community Manager

Nice to meet you. I would recommend contacting this email address: ae-community@google.com.

I hope this helps.

Thanks,

Lizzie

Welcome to the Community everyone!

jasonbaytonAnswer

Level: 4.1: Jelly bean

Do you mean you set it up for management by creating a bind? If so you can remove the bind via

play.google.com/work/adminsettings

Once deleted you'll be able to use the same account to bind with another EMM.

Note any devices, apps, policies will be permanently removed when you delete a bind.

zk_123Author

Level 1.5: Cupcake

That does it. Thank you. Wish there'd be an online kb on this that would be easy to find. but Thanks!

Level: 4.1: Jelly bean

In lieu of any official Google doc, here's my FAQ for next time 🙂

zk_123Author

Level 1.5: Cupcake

I would add some gotchas in there if possible and also the FAQ link in github is non-functional. Cheers again!