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Figlovsky_K
Level 1.5: Cupcake
September 29, 2023
Solved

Gmail "allow_unmanaged_accounts" restriction issue

  • September 29, 2023
  • 11 replies
  • 54 views
I'm trying to configure Gmail via managed configuration. I discovered that inside the apk there is a bool restriction "allow_unmanaged_accounts" (Allow Unmanaged Accounts), but it is not mentioned in the documentation (https://support.google.com/work/android/answer/7065453?sjid=7171601269613811155-EU).
Setting the value does not affect the operation of the application in any way.
I would like to understand whether this limitation is supported or not?
    Best answer by ReeceK

    Hi @Figlovsky_K 

     

    Hope you are well?. 

     

    Further to my last post, we have been looking into this issue internally for you. As a result, we have just posted a service announcement which should be able to support with the question you have.  I have attached the service announcement here. 

     

    Thank you again for the question, we really appreciate your input. If you do require further support, please feel free to reach out.

     

    Thanks,

    Reece.

     

    11 replies

    Moombas
    Moombas
    Level 4.4: KitKat
    September 29, 2023

    In our MDM a desciption is also visible to this setting:

    Did you try to turn this off and if when applied (ensure this new policy setting really took place!) it's still possible to add another Exchange account to Gmail to the device manually?

    Does this help you?

      F
      Figlovsky_KAuthor
      Level 1.5: Cupcake
      October 2, 2023

      Thanks for the reply, I checked it.
      After applying the settings, the application UI still allows you to add other accounts, including the exchange account

      I also made sure by calling getApplicationRestrictions  that all data was transferred correctly.
      In my case ""allow_unmanaged_accounts" value has no effect. Regardless of whether it is true or false

      Moombas
      Moombas
      Level 4.4: KitKat
      October 4, 2023

      Yeah, after selecting "Exchange and Office 365" there are no errors and the account can be added without problems


      In that case maybe @Lizzie or @ReeceK can ask internally about that?

        ReeceK
        ReeceK
        Former Community Manager
        October 9, 2023

        Hey @Figlovsky_K 

         

        Thank you for your question 😊 
         
        Since I'm just getting acquainted with the issue, would you mind providing me with some more information on the matter? I want to ensure I have all the necessary details to assist you effectively.
        Also, could you verify the version of the Gmail app currently installed on your device?
         
        Looking forward to helping you further with this.
        Reece

          ReeceK
          ReeceKAnswer
          Former Community Manager
          October 10, 2023

          Hi @Figlovsky_K 

           

          Hope you are well?. 

           

          Further to my last post, we have been looking into this issue internally for you. As a result, we have just posted a service announcement which should be able to support with the question you have.  I have attached the service announcement here. 

           

          Thank you again for the question, we really appreciate your input. If you do require further support, please feel free to reach out.

           

          Thanks,

          Reece.

           

            F
            Figlovsky_KAuthor
            Level 1.5: Cupcake
            October 10, 2023

            Hi Reece,

            Thank you for your help, I will monitor the status of the announcement.

            In my case, the problem occurs on the version "2023.09.17.567125956.Release". If you need any more information about the problem, I will be happy to help 🙂

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