Forum Discussion

vlastimil's avatar
vlastimil
Level 1.5: Cupcake
24 days ago

Google Play account: Account creation failed

Hi,

 

I would like to ask you if there´s any Google check or limitation if the device has been enrolled to MobiControl with Google Play Account but after the enrollment device is connected in company closed network (without access to google services).

Randomly on these devices after several months is displayed error message: Google Play Account: Account creation failed. Please click to try again. So of course on closed network it´s not possible to create it and it seems it´s fixed on hotspot but it takes a long time to create an account.

 

Now I´m not sure if this notification will be displayed on these devices in closed network after several days or months. Right step is to enroll the device to MDM as AOSP but I would like to know if somebody enroll the device with google services but after that the device is moved to closed network. Is there any limitation after xx days / months? Thank you

7 Replies

  • jeremy's avatar
    jeremy
    Level 3.0: Honeycomb
    24 days ago

    Hello,

    You're right the device needs to contact Google servers when using Android Enterprise, and the device will also need to have access to these servers to validate the account regularly. I'm not sure that there is an official documentation saying that the device will try to connect each xx days or month, but network connectivity to Google servers is mandatory.

     

    You can find the list of endpoint that have to be whitelisted here: https://support.google.com/work/android/answer/10513641?hl=en

    • Emilie_B's avatar
      Emilie_B
      Google Community Manager
      24 days ago

      Thanks for your reply jeremy 😎

       

      vlastimil let us know if you have any more questions or if you need additional help!

      • vlastimil's avatar
        vlastimil
        Level 1.5: Cupcake
        24 days ago

        Hi Emilie_B thank you for your answer. My question is: does exist any official documentation what will happen on the devices which were enrolled as work managed with google services but these devices are connected in closed network for many days \ months? Does exist any checks by Google and after xx months these device had to connect to Google services? If yes how often is it checked and what can be displayed on these devices. Is there any expiration of token or something similar?

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    19 days ago

    Hey vlastimil,

     

    Great to meet you, thanks for sharing your question here. I just wanted to highlight Moombas' reply here in case you haven't seen it. Does this help? 

     

    Thanks,

    Lizzie