Forum Discussion

Johny's avatar
Johny
Level 2.0: Eclair
2 years ago
Solved

Google System updates not working on Enterprise devices

Application device policy is set Automatic update but did not instal the system update automatically. Seems like that system update is downloading but not processing for the installation. As my app i...
  • Moombas's avatar
    Moombas
    2 years ago

    I fully agree. 

jasonbayton's avatar
jasonbayton
Level 4.0: Ice Cream Sandwich
2 years ago

Just to clarify are you talking about OEM system updates or Google (play) system updates? The latter it is expected and is reasonably new behaviour, the former would need logs to understand what's not working properly

Johny's avatar
Johny
Level 2.0: Eclair
2 years ago

I am looking for Android system update like Android 13 has released for Android 12 devices. I can see from the settings that system update is ready to download and install. [installation process should work as automatic when new release is available]. 

  • jasonbayton's avatar
    jasonbayton
    Level 4.0: Ice Cream Sandwich
    2 years ago

    Ok then yeah debug logs - a bug report - would offer some insight into what's going on. 

    • Moombas's avatar
      Moombas
      Level 4.1: Jelly Bean
      2 years ago

      We also see that our devices connected via mobile data also doesn't do an update.

      Have you tried that connected to a Wifi?

      • Johny's avatar
        Johny
        Level 2.0: Eclair
        2 years ago

        Yes, device is connected with WIFI and admin. Device is downloading the update not able to install automatically. If there is issue with the internet issue in that case device will not able to download the update.