Forum Discussion

Prathik's avatar
Prathik
Level 2.0: Eclair
27 days ago
Solved

Managed configuration not getting pushed onto some devices in work profile

My team uses AMA API to managed devices. As part creation of enrollment token we push some applications and managed configuration to those applications as part of the policy. But we are noticing that this is not very reliable. We have many user stories where the app gets installed but the managed configuration is missing. This doesn't happen on all devices but the occurrence of this has been increasing. Is there any known issue or SLA on how long it takes for the managed configuration to be pushed? 
We have an Application that is set as Required for Setupin the policy. This Application has managed configuration setup, which is required for App registration. This is missing by the time app launches and app registration fails and consequently the work profile provisioning fails.

  • Florian's avatar
    Florian
    6 days ago

    Hi Lizzie ,

     

    Yes, all good, a fix was rolled out last week!

  • Florian's avatar
    Florian
    Level 1.6: Donut
    26 days ago

    Same on our side with the AMAPI, for both work profile and fully managed devices. I created a ticket for this a couple of weeks ago. According to the support, the Engineering team is working on it. Let's hope it's getting fixed soon.

    • Prathik's avatar
      Prathik
      Level 2.0: Eclair
      26 days ago

      Thanks Florian, Is it possible to share the ticket so that i can track too.

      • Florian's avatar
        Florian
        Level 1.6: Donut
        25 days ago

        Hi Prathik, sorry for the delay, the Partner Portal was under maintenance. Here's the ticket number: 00060625. Hope this helps!

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    26 days ago

    Thanks so much for highlight this Florian, I've found the ticket.

     

    Prathik  I've added a note to that existing ticket to say you are also experiencing this. It's likely we might need more information to reproduce, so if that's so I'll come back. 

     

    Thanks again. Speak soon.

     

    Lizzie

    • Prathik's avatar
      Prathik
      Level 2.0: Eclair
      25 days ago

      Thank you Lizzie, Is it possible to share the ticket so that i can track too.

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    6 days ago

    Hey Florian and Prathik,

     

    Did this resolve itself in the end? 

     

    Thank you,

    Lizzie

    • Florian's avatar
      Florian
      Level 1.6: Donut
      6 days ago

      Hi Lizzie ,

       

      Yes, all good, a fix was rolled out last week!

      • Lizzie's avatar
        Lizzie
        Google Community Manager
        6 days ago

        Great to hear, thanks Florian 👍