Forum Discussion

kvko's avatar
kvko
Level 1.5: Cupcake
2 years ago
Solved

New devices only receive "Enterprise Default Profile" instead of default profile

Hey there,   this is my first post here as I could not find a ticket system for Zero Touch.    Since a couple of weeks all new devices only getting the "Enterprise Default Profile" automatically ...
Devices
Zero-touch
  • Michel's avatar
    Michel
    3 months ago

    Just an FYI, not sure if this applies to ZTE as well but might be worth testing:

     

    If you apply a new profile to a device in Samsung Knox, it will send a reset signal to the device. This happens when you clear the old profile, and assign a new one instead of just directly assigning a new one. 

Lizzie's avatar
Lizzie
Google Community Manager
2 years ago

Hello kvko,

 

I'm sorry for the delay in getting a response to you. Have you managed to fix this yet?

 

If not, can you confirm on the ZTE Customer Portal [On each Accounts on the left Panel] that the Default Configuration is not set to "None"? 

Screenshot: https://screenshot.googleplex.com/92abiwEM7RBsSgC

 

And, that the intended Default Configuration is set to the correct one? Screenshot: https://screenshot.googleplex.com/48oVGrm83D8UUHo 

 

This is how you should be able to update the default configuration in the customer ZTE. 

 

Have you tried this already? And if so, can you provide a little more information of what is happening please?

 

Thanks so much,

Lizzie