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Moombas
Moombas
Level 4.4: KitKat
February 19, 2024
Question

Not able to print from Google Docs

  • February 19, 2024
  • 1 reply
  • 73 views

Hi all,

 

we provided Google docs, sheets and slides to our devices.

We set managed app config (allow of using printing api and usage without Google account).

We noticed now that printing is possible on sheets and slides but not on docs.

Is there any known issue rgarding this? I mean I'm a bit confused because it works from the other two.

 

Maybe @Lizzie and @ReeceK you kno more about that or can ask internally?

1 reply

ReeceK
ReeceK
Level 3.0: Honeycomb
February 19, 2024

Hi @Moombas 

 

I hope you're having a great Monday!

 

I wanted to double-check with you: Have you successfully printed via Google Docs before? Also, have you checked with your colleagues to see if this is a problem specific to you or if it's affecting others in the company as well?

 

Thanks, Reece

Moombas
MoombasAuthor
Level 4.4: KitKat
February 19, 2024

Hi ReeceK,

we tested on several devices (my test device and even devices out in production).

All look the same. Sheet and slides are fine but docs doesn't show up this option on the devices.

ReeceK
ReeceK
Level 3.0: Honeycomb
February 21, 2024

Hi @ReeceK,

we don't provide any config string, we just tick the options on the MDM GUI (see last screenshot provided before) and then it's provided by the MDM (Soti Mobicontrol) to the devices. We provide apps only using the EMM, nothing else.


Hi @Moombas 

 

Thanks for the update, I have gone back to my colleague with your response. I should hear back soon on this. 

Thanks

Reece

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