Not able to print from Google Docs

Forum|Forum|2 years ago
February 19, 2024
1 reply
95 views

Hi all,

we provided Google docs, sheets and slides to our devices.

We set managed app config (allow of using printing api and usage without Google account).

We noticed now that printing is possible on sheets and slides but not on docs.

Is there any known issue rgarding this? I mean I'm a bit confused because it works from the other two.

Maybe @Lizzie and @ReeceK you kno more about that or can ask internally?

ReeceK

Level 3.0: Honeycomb

Hi @Moombas

I hope you're having a great Monday!

I wanted to double-check with you: Have you successfully printed via Google Docs before? Also, have you checked with your colleagues to see if this is a problem specific to you or if it's affecting others in the company as well?

Thanks, Reece

MoombasAuthor

Level 4.4: KitKat

Hi ReeceK,

we tested on several devices (my test device and even devices out in production).

All look the same. Sheet and slides are fine but docs doesn't show up this option on the devices.

MoombasAuthor

Level 4.4: KitKat

Hey @Moombas,

Thanks again for the update.

Are you still in touch with your MDM regarding this issue? Have they mentioned seeing similar reports from others in your team?

Thanks, Reece

@ReeceK Yes, but we all agree here that this is an app issue not an issue related to the MDM, so we need Google to investigate that.

Regarding the request of "my team" it doesn't make sense (my team is 2 people :P) but the users using our managed devices are reporting this a lot (we speak about thousands of devices).

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