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bonnewu's avatar
bonnewu
Level 1.5: Cupcake
2 years ago

Push pubsub not sending usage logs location event on lost mode

Hi, I am using an Android 12 device, company-owned and is fully managed. My enterprise is configured to receive "USAGE_LOGS" notifications and I enrolled the device with token parameter "allowPerson...
bonnewu's avatar
bonnewu
Level 1.5: Cupcake
2 years ago

Sorry, can you explain how can I file a bug report? Do I do it from lost state window on my phone?
Actually, it just went off by itself. Right now I was holding it in lost state for 20 minutes and it ended prematurely without my input. I checked my notifications: no stop command, or forced lost mode exit usage logs came.

jasonbayton's avatar
jasonbayton
Level 4.0: Ice Cream Sandwich
2 years ago

While you're testing it things can go awry, there are lots of limitations in how frequently it can be enabled on a device and such - I had to wait a full day when recording a video on it to be able to reinitiate lost mode as I'd cocked up a step in the video 

 

To get the bug report you'll need to unlock it/recover from lost mode on device. Then you can capture a bug report and it should contain the logs still from while it was there. 

  • bonnewu's avatar
    bonnewu
    Level 1.5: Cupcake
    2 years ago

    Turns out the problem was with device. I tried using Pixel 3 Android 13 phone and it worked as expected. Now I remembered that I was using this phone before for lost mode testing as well.
    I downloaded the logs but couldn't really understand much.
    Bug report 

  • jasonbayton's avatar
    jasonbayton
    Level 4.0: Ice Cream Sandwich
    2 years ago

    That's not quite the bug report I was expecting, and doesn't show me anything related to the device policy app unfortunately, but if you've isolated it to a device that's good!