Forum Discussion

agonzaleze's avatar
agonzaleze
Level 1.5: Cupcake
12 days ago
Solved

Setup using another device wizard screen removal

Is there a way to skip the "setup using another device" wizard screen?  We don't see the benefit of showing up this option, on company environment, having MDM managed devices with Zero touch enrollment setup.

 

That screen is specifically, the 3rd screen, when setting up a new device, after selecting the language and the insert SIM card instrucctions screens. As those screens are right before the Network setup screen the device won't be able to connect with Google services to get MDM server and the custom profile, so not sure how to disable it?

 

Thanks

  • Moombas's avatar
    Moombas
    11 days ago

    The bad thing, there's no real possibility for placing feature requests but i really like to poke Google again and again that we need such thing as we again and again face such things which would be very helpfull but needs a place to be addressed.

  • Moombas's avatar
    Moombas
    Level 4.1: Jelly Bean
    11 days ago

    I think you are talking about COPE device enrollment right as i can't remember this for COBO (fully managed)?

    And on COPE it may make sense as there's a private part which you may want to transfer from one COPE device to another because of replacement.

    Actually i don't know an option to skip this but agree that this could make sense but guess Lizzie that this would require a feature request to add this as an enrollment option being set in the Java config part in ZT.

    • agonzaleze's avatar
      agonzaleze
      Level 1.5: Cupcake
      11 days ago

      Correct, we are talking about COPE scenario here. I get the point as well, it make sense, but, when it comes to restore from personal backup with this COPE mix environment, we have been facing not really good performance of this feature, long restore times or even processes not completed hanging out for hours..

      Then, in the event of willing to request this, this feature request is for google to take care of?

      • Moombas's avatar
        Moombas
        Level 4.1: Jelly Bean
        11 days ago

        The bad thing, there's no real possibility for placing feature requests but i really like to poke Google again and again that we need such thing as we again and again face such things which would be very helpfull but needs a place to be addressed.

  • w4lter's avatar
    w4lter
    Level 2.0: Eclair
    11 days ago

    same thing for Samsung Devices with Samsung KME.

    that message is no longer visible after the enrollment profile is downloaded. but with a factory sealed device, there is no chance to hide it.

    i assume the easy solution would be, that the device is doing the network setup right away after the language selection to check for enrollment profiles.

  • Emilie_B's avatar
    Emilie_B
    Google Community Manager
    10 days ago

    Moombas thank you for providing an answer to this question 😎

     

    And agonzaleze make sure to give us a shout if you have any other questions!