Forum Discussion

ROVI's avatar
ROVI
Level 1.5: Cupcake
6 months ago
Solved

The customer reported to us a problem with contact SMS which is not displayed on the personal side (only the numbers are displayed but not the names of the contacts)

The customer reported an issue to us: on the personal part of his phones, business contacts are no longer displayed across his entire fleet when users receive SMS from business and personal contacts ...
  • Lizzie's avatar
    Lizzie
    2 months ago

    Hey everyone,

     

    ROVI, bpope-verizon, weberda, Michel, sbowlestx, Moombas, kEvaR, Titouan 

     

    I have some good news, this now looks like a fix has been rolled out. 🎉 Please can you test this out on your end and let me know how it's working for you? 

     

    Looking forward to hearing from you. 

     

    Thanks,

    Lizzie

     

sbowlestx's avatar
sbowlestx
Level 1.6: Donut
6 months ago

It also happens to everyone at our organization.  Clearing cache and data only works for about 30 minutes and the issue comes back.  What I have found if the latest update that enables Satellite SMS messages is what causes the issue.  If I uninstall that update everything works as expected.  FYI...The phone works with the contacts so I know it is only Google messages. Please advise 

kEvaR's avatar
kEvaR
Level 1.5: Cupcake
6 months ago

Hi, we're also having the same problem with our Samsung android terminals in WPCOD!
Lizzie 

  • kEvaR's avatar
    kEvaR
    Level 1.5: Cupcake
    6 months ago

    All Android devices, not just Samsung !