Forum Discussion

ROVI's avatar
ROVI
Level 1.5: Cupcake
6 months ago
Solved

The customer reported to us a problem with contact SMS which is not displayed on the personal side (only the numbers are displayed but not the names of the contacts)

The customer reported an issue to us: on the personal part of his phones, business contacts are no longer displayed across his entire fleet when users receive SMS from business and personal contacts ...
  • Lizzie's avatar
    Lizzie
    2 months ago

    Hey everyone,

     

    ROVI, bpope-verizon, weberda, Michel, sbowlestx, Moombas, kEvaR, Titouan 

     

    I have some good news, this now looks like a fix has been rolled out. 🎉 Please can you test this out on your end and let me know how it's working for you? 

     

    Looking forward to hearing from you. 

     

    Thanks,

    Lizzie

     

Lizzie's avatar
Lizzie
Google Community Manager
6 months ago

Thanks Michel for the mention here. 

 

I actually sent a note to a colleague on Friday afternoon to get their thoughts. As you mention ROVI and sbowlestx, this could well sit with the Messages team, so I try to dig into this a bit further. 

 

Please do keep me posted if anything changes and also anyone else who is experiencing this. 

 

Thanks so much. 

 

Lizzie

sbowlestx's avatar
sbowlestx
Level 1.6: Donut
6 months ago

 

this is the version that works for us.  As soon as we upgrade the work contacts go away within 30 minutes.  

  • Titouan's avatar
    Titouan
    Level 1.5: Cupcake
    6 months ago

    We use this version : messages.android-20240930-04-RC03.phone-samsung-dynamic.

    This version has a problem displaying contacts