Forum Discussion

ROVI's avatar
ROVI
Level 1.5: Cupcake
7 months ago
Solved

The customer reported to us a problem with contact SMS which is not displayed on the personal side (only the numbers are displayed but not the names of the contacts)

The customer reported an issue to us: on the personal part of his phones, business contacts are no longer displayed across his entire fleet when users receive SMS from business and personal contacts ...
  • Lizzie's avatar
    Lizzie
    3 months ago

    Hey everyone,

     

    ROVI, bpope-verizon, weberda, Michel, sbowlestx, Moombas, kEvaR, Titouan 

     

    I have some good news, this now looks like a fix has been rolled out. 🎉 Please can you test this out on your end and let me know how it's working for you? 

     

    Looking forward to hearing from you. 

     

    Thanks,

    Lizzie

     

Titouan's avatar
Titouan
Level 1.5: Cupcake
7 months ago

Hello Lizzie, 

Do you have any news ?

Best regards,

Titouan 

Lizzie's avatar
Lizzie
Google Community Manager
7 months ago

Hello Titouan,

 

Thanks for your follow-up here. I am still looking into this I'm afraid and waiting to hear back on this. I've highlighted all the comments provided here and will continue to do so. 

 

Hope to speak with you again soon.

Thank you,

Lizzie

  • Titouan's avatar
    Titouan
    Level 1.5: Cupcake
    7 months ago

    Hello, 

     

    I try the new version Google message : 

    messages.android 20241018 01 RC04.phone samsung dynamic
    And it's the same problem, professional contacts is not display
    Best regards,
    Titouan CASIN
  • jasonbayton's avatar
    jasonbayton
    Level 4.0: Ice Cream Sandwich
    6 months ago

    Lizzie seeing this in my MP community also, can we get another push please?