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Forum Discussion

ROVI's avatar
ROVI
Level 1.5: Cupcake
2 years ago
Solved

The customer reported to us a problem with contact SMS which is not displayed on the personal side (only the numbers are displayed but not the names of the contacts)

The customer reported an issue to us: on the personal part of his phones, business contacts are no longer displayed across his entire fleet when users receive SMS from business and personal contacts ...
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  • Lizzie's avatar
    Lizzie
    12 months ago

    Hey everyone,

     

    ROVI, bpope-verizon, weberda, Michel, sbowlestx, Moombas, kEvaR, Titouan 

     

    I have some good news, this now looks like a fix has been rolled out. 🎉 Please can you test this out on your end and let me know how it's working for you? 

     

    Looking forward to hearing from you. 

     

    Thanks,

    Lizzie

     

Lizzie's avatar
Lizzie
Google Community Manager
2 years ago

Hey team,

 

ROVI, sbowlestx, weberda, jasonbayton, Titouan, Michel, kEvaR 

 

Thank you so much once again for all your feedback here and testing. This has been super helpful in trying to understand this more. I'm sorry it has taken a little while to come back, I have been working to get you a useful response and update. I can confirm that I've heard from the engineers in the Google Messages Team and this is a bug. The team are working on a fix at the moment and are targeting January for the update. 

 

I'm sorry for any frustration this has caused here and I will keep you updated around this as much as I can. 

 

I hope having a bit more clarity on this good to hear and thanks again for your help. Speak to you soon. 

 

Lizzie

  • Michel's avatar
    Michel
    Level 4.0: Ice Cream Sandwich
    2 years ago

    Thanks for listening and acting on this, much appreciated! 

  • weberda's avatar
    weberda
    Level 2.2: Froyo
    2 years ago

    Hi Lizzie 
    Happy New Year!

    Are you able to update the ETA for the app update with the fix?

     

    Thank you!

     

    Kind Regards

    Daniel

    • Lizzie's avatar
      Lizzie
      Google Community Manager
      2 years ago

      Hey weberda,

       

      Happy new year to you too, I hope you had a nice break. 

       

      Thanks for highlighting, yeah I'll check back with the team to see if there is an update on this. 

       

      Speak soon.

      Lizzie

      • Lizzie's avatar
        Lizzie
        Google Community Manager
        2 years ago

        Hey weberda,

         

        There isn't an exact date yet, but it is looking like the end of Jan/early February. If there is any change to this I'll update you and the others in this discussion here. I imagine the month will fly by.

         

        Thanks again for checking on this and speak soon.

         

        Lizzie