Forum Discussion

LFagni's avatar
LFagni
Level 2.0: Eclair
26 days ago

Unexpected error when adding new GZT admins

Hello people,

 

I'm trying to add new admins in our GZT environment, but looks like something is not working...



Nothing really I can fail doing that, I'm an owner and the only fields I've to fill are email address and role, and I get the same error for both owners and admins.

Are you maybe aware of anything broke on the back?

thanks in advance

6 Replies

  • Emilie_B's avatar
    Emilie_B
    Google Community Manager
    25 days ago

    Hi LFagni 

     

    The image you have shared looks weird and it is not displaying properly in your post 🧐

     

    Could you maybe let us know what the error message you received was saying? 

     

    About the admin emails you are trying to add, are these gmail accounts/addresses? 

     

    Here is some additional info on Zero-touch enrollment that might be helpful! 

  • Flo's avatar
    Flo
    Level 2.0: Eclair
    25 days ago

    Hello Lfagni,

    Are you trying to add corporate emails ? Do you use Microsoft Entra / Google Cloud / G Suite Connector by Microsoft for example ?

  • LFagni's avatar
    LFagni
    Level 2.0: Eclair
    20 days ago

    Hi Emilie_B and Flo , this is the error I got:

    Anyhow I found the issue, I was trying using a corporate email but no google account was yet created for this address.

    We created the Google account for this login and after that I was able to add it to GZT in seconds.

    • Moombas's avatar
      Moombas
      Level 4.1: Jelly Bean
      20 days ago

      Nice you found it already, just wanted to post that here right now XD

      The error message in this case is somehow not helping at all, not sure if it can be maybe aligned that at least if no Google account with that mail address can be found a relevant message will be displayed or even before adding those accounts Emilie_B.

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    19 days ago

    Great to see you again LFagni and you have found the reason for this. 

     

    Moombas, thanks for highlighting the error message. I actually spoke with the Zero-touch team about this, I think last year, and they were actually looking to update this notification to be more useful. I will follow up on this with them to see what the status is, as this is something that I believe can be easily actioned if you know what you need to do. I'll keep you posted. 😀

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    18 days ago

    Hey LFagni and Moombas,

     

    I've asked a member of our Zero-touch team about the error message and the interesting thing is they did actually update the prompt last year based on the community feedback here, to help highlight that the email address isn't a Google account. 

     

     This is what the text string should show, when adding an new user:

     

     

    From the screenshot you have shown here LFagni, it doesn't appear that this showed, so I wonder if you might be able to provide a little more context on how to reproduce this so we can see if something is not quite working as expected? (Or anyone else who may have seen the the error message 'An unexpected error has occurred...')

     

    Thanks so much,

    Lizzie