Forum Discussion

richardking001's avatar
richardking001
Level 1.5: Cupcake
10 months ago

Zero Touch Account Recovery

I need help with our zero touch account. The person that set up our zero touch left the company and did not provide the account information. Can this be recovered?

Zero-touch

2 Replies

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    10 months ago

    Hello richardking001,

     

    Thanks for your message here. Do you know who your reseller is who set up the zero-touch account? 

     

    Lizzie

  • chadenstephens's avatar
    chadenstephens
    Level 1.5: Cupcake
    8 days ago

    Lizzie​ 

    I am trying to find this information out as well. We have a pretty tight deadline on switching Mobile carriers and I have no way to unlink the old Zero-Touch account from our MDM solution. It claims it is already linked to another Zero-Touch account but that's all the info I have. I know we have used 3 different carriers and none of them see to be able to tell me any good news about ZTE. Microsoft also confirmed they can't do anything to remove the link.