Forum Discussion

is-lime's avatar
is-lime
Level 1.6: Donut
10 months ago

ZTE Portal - no account found

Iam trying to setup zero-touch enrollment for android devices using intune. My reseller is telling me they are unable to add my account to enable the linking of zero touch (even though they are a aut...
Moombas's avatar
Moombas
Level 4.1: Jelly Bean
10 months ago

Hi, did you create a Google account with that mail address you want to use?

This is necessary as if there's no google account with that mail address you can't use it for ZTP to login (keep that in mind as well if you want yourself add more users as well!).

is-lime's avatar
is-lime
Level 1.6: Donut
10 months ago

Hi! Yes account created with the email i want to use, our reseller is telling me they are unable to troubleshoot account issues, they only register the device serialnumbers..

  • Moombas's avatar
    Moombas
    Level 4.1: Jelly Bean
    10 months ago

    But if from your end everything is fine, they should reach out in the android partner community for help. They should be able to help there.
    But really ensure that you have a Google account assigned to this mail as the error message insist no Google account created/assigned to that mail.

    Lizzie and ReeceK am i right?

    • is-lime's avatar
      is-lime
      Level 1.6: Donut
      10 months ago

      yeah it looks totally fine, I can login with it to accounts.google.com etc. 
      ahh i thought i was in the right place posting, but i will try to go into the partner community area!

      • Moombas's avatar
        Moombas
        Level 4.1: Jelly Bean
        10 months ago

        No, you are right here, you won't have access to the partner portal as you are "only" a customer. But your reseller is a partner and can post there.