Forum Discussion

is-lime's avatar
is-lime
Level 1.6: Donut
12 months ago

ZTE Portal - no account found

Iam trying to setup zero-touch enrollment for android devices using intune. My reseller is telling me they are unable to add my account to enable the linking of zero touch (even though they are a aut...
is-lime's avatar
is-lime
Level 1.6: Donut
12 months ago

Hi! Yes account created with the email i want to use, our reseller is telling me they are unable to troubleshoot account issues, they only register the device serialnumbers..

Moombas's avatar
Moombas
Level 4.1: Jelly Bean
12 months ago

But if from your end everything is fine, they should reach out in the android partner community for help. They should be able to help there.
But really ensure that you have a Google account assigned to this mail as the error message insist no Google account created/assigned to that mail.

Lizzie and ReeceK am i right?

  • is-lime's avatar
    is-lime
    Level 1.6: Donut
    12 months ago

    yeah it looks totally fine, I can login with it to accounts.google.com etc. 
    ahh i thought i was in the right place posting, but i will try to go into the partner community area!

    • Moombas's avatar
      Moombas
      Level 4.1: Jelly Bean
      12 months ago

      No, you are right here, you won't have access to the partner portal as you are "only" a customer. But your reseller is a partner and can post there.