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is-lime
Level 1.5: Cupcake
May 31, 2024
Question

ZTE Portal - no account found

  • May 31, 2024
  • 1 reply
  • 15 views

Iam trying to setup zero-touch enrollment for android devices using intune. My reseller is telling me they are unable to add my account to enable the linking of zero touch (even though they are a authorized reseller), and tell me to contact google support...?

 

I have linked our admin-email in the account creation, and i can manage the account in the "normal" account management, but in the ZTE portal i simply get "no account found".

1 reply

Moombas
Moombas
Level 4.4: KitKat
May 31, 2024

Hi, did you create a Google account with that mail address you want to use?

This is necessary as if there's no google account with that mail address you can't use it for ZTP to login (keep that in mind as well if you want yourself add more users as well!).

I
is-limeAuthor
Level 1.5: Cupcake
May 31, 2024

Hi! Yes account created with the email i want to use, our reseller is telling me they are unable to troubleshoot account issues, they only register the device serialnumbers..

I
is-limeAuthor
Level 1.5: Cupcake
May 31, 2024

No, you are right here, you won't have access to the partner portal as you are "only" a customer. But your reseller is a partner and can post there.


ahh ok i see, could it be this page? so i can point them in the right direction!
https://www.androidenterprise.dev/s/

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