Forum Discussion

Heywood's avatar
Heywood
Level 1.5: Cupcake
7 months ago

Touch screen problems, some time...

Hello, i have some problems with my device:

the model - hotwav ultra tab 6

Android 13 

 

I dont know how to fix, could you help me to solve it? 

 

Operation system process some time while i use touch screen is frozen, to unfrozen i must lock and relock by button. 

 

I have done to fix problem 

- reset to default os system, clear and delete all app to stack, but the problem is not solved 

6 Replies

  • Heywood's avatar
    Heywood
    Level 1.5: Cupcake
    6 months ago

    I have installed winlator win7, so i have seen that os almost nothing freezes, but clear hotwav android i must use lock relock button to unfreeze touchscreen 

  • Kristen's avatar
    Kristen
    Level 1.6: Donut
    6 months ago

    I know I'm late to the party, but have you tried clearing the app cache?

    • Heywood's avatar
      Heywood
      Level 1.5: Cupcake
      6 months ago

      I have done "factory reset", clear all data device, to fix this problem, but it is nothing solved. 

       

      I think, The problem with motherboard pin connectors or processors.

  • Moombas's avatar
    Moombas
    Level 4.1: Jelly Bean
    7 months ago

    I would really recommend to reach out to the manufacturer as they may be able to help.

    As you should still have waranty, i would recommend to check for os updates and if there are none or issue persist send it to repair.