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T
tk6
New Member
October 24, 2024
Question

Adding Customer in Zero Touch Portal

  • October 24, 2024
  • 2 replies
  • 6 views

Hello everyone,

we have a problem getting one of our customers into the Zero Touch Portal.

We get this error message:


Any idea what we can do here?

Thanks in advance.

Best regards
Thomas

    2 replies

    Lizzie
    LizzieCommunity Manager
    Community Manager
    October 25, 2024

    Hello @tk6,

     

    Great to meet you. 

     

    Just to check, are you trying to add a new portal user into the zero-touch customer portal? If so, is the email address you are adding a google account? If it's not, then this might be the reason for the error. 

     

    Looking forward to hearing from you. 

     

    Thanks,

    Lizzie 

    Welcome to the Community everyone!
    T
    tk6Author
    New Member
    October 28, 2024

    Hi Lizzie,

     

    the email address does not actually have a google account.

    We'll create one and try again.

     

    Thanks for the hint.

     

    Regards

    Thomas

     

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