Forum Discussion

tk's avatar
tk
Level 1.5: Cupcake
2 years ago

Adding Customer in Zero Touch Portal

Hello everyone,

we have a problem getting one of our customers into the Zero Touch Portal.

We get this error message:


Any idea what we can do here?

Thanks in advance.

Best regards
Thomas

2 Replies

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    2 years ago

    Hello tk,

     

    Great to meet you. 

     

    Just to check, are you trying to add a new portal user into the zero-touch customer portal? If so, is the email address you are adding a google account? If it's not, then this might be the reason for the error. 

     

    Looking forward to hearing from you. 

     

    Thanks,

    Lizzie 

  • tk's avatar
    tk
    Level 1.5: Cupcake
    2 years ago

    Hi Lizzie,

     

    the email address does not actually have a google account.

    We'll create one and try again.

     

    Thanks for the hint.

     

    Regards

    Thomas