Community Manager

[PRODUCT UPDATE] Zero-touch enhancement: Audit logs

Related products:Android Enterprise

Forum|Forum|11 months ago
March 11, 2025
7 replies
5 views

Hey everyone,

We're pleased to announce a significant enhancement to the zero-touch customer portal, designed to provide greater transparency over your data. Comprehensive audit logs, offering a detailed and accessible record of all actions affecting your customer data will soon be available in the customer portal.

Key Improvements:

Comprehensive Logging:

Captures actions taken from all possible sources eg: zero-touch customer and reseller portal, customer and reseller API.
Tracks all data related to a zero-touch customer, including:

Users
Devices
Resellers
Configurations
Terms of Service
CSV Files
Zero-touch customer accounts

Easy Access and Analysis:

Access audit logs through a user-friendly interface within the portal.
Download logs in CSV format for further analysis and reporting.

Benefits:

Accessibility and Analysis: Ensures easy access and analysis of logs.
Enhanced Security: Provides a detailed record of all activities impacting customer data, enabling better monitoring.
Streamlined Troubleshooting: Quickly identify and resolve data-related issues with detailed activity logs.
Increased Transparency: Offers greater visibility into how your customer data is being accessed and managed.

Important Note:

The audit logs are only available via the zero-touch customer portal. There is no change to the zero-touch reseller portal, Reseller API, and Customer API.

Migration Timeline:

This feature will be enabled during the next few weeks.

Only logs after March 2025 are available in the zero-touch customer portal. If you require older audit logs, please contact your reseller who can raise a support ticket.

We hope you find this enhancement useful. To learn more, please refer to this Help Center guide.

It would be fantastic to hear your feedback or any questions below.

Thanks so much.

J

jasonbayton

Level: 4.1: Jelly bean

That's a nice addition. It's not uploading-your-own-devices nice, but baby steps 😁

M

Moombas

Level 4.4: KitKat

Hehe, yeah but maybe it raises the hope a bit for other improvements raised for ZTP.

M

Michel

Level 4.0: Ice cream sandwich

Excellent addition!

LizzieAuthor

Community Manager

Thanks @jasonbayton @Michel @Moombas @Rakib I'm really glad to hear you pleased to see this. Is this enhancement something you will regularly use? It would be great to learn a little more on how you will use this - if you are happy to share. To add, there is more to come... 😀

I know Jason, you are rooting for the ability to add devices - this actually sounds like a good community topic, it would be great to hear some ideas on how you and other community members would like to see this implemented (if this is a need) - fancy starting one?

We also have an active community thread, where many members have already provided feature/enhancement ideas. Please do continue to add to this and/or comment on existing ones that you would like to see. Your feedback is all really helpful and great to see.

Thanks again and looking forward to continuing to discuss ZT ideas.

Lizzie

Welcome to the Community everyone!Have a question or want to start a conversation, click here.

J

jasonbayton

Level: 4.1: Jelly bean

I've encountered it several times where devices/configs have been changed and there's no proof of who did what, so this is a nice peace of mind feature.

We love a log 🫶

I can spin up a thread, happy to regurgitate the points again 😁

LizzieAuthor

Community Manager

What a t-shirt this would make 'We love a log 🫶' 😆

Sounds fab - thanks @jasonbayton.

Welcome to the Community everyone!Have a question or want to start a conversation, click here.

J

jeoffreyburri

Level 1.5: Cupcake

Very nice! Thank you @Lizzie an Team. The change type "Device updated" shows the "Configuration ID". I would prefer "Configuration Name" there for better readability. And, if it's possible, I'd like to see the Configuration Name the device had before.

S

Sambhav

Hi @jeoffreyburri, thanks for your feedback! I'm one of the engineers who worked on this feature.

Whilst we don't display the configuration name for now, you can try downloading the CSV file to see a "before" and "after" state.

You can even chuck the CSV file into Gemini for some data analytics magic 😉

J

jasonbayton

Level: 4.1: Jelly bean

A wild engineer has appeared 😁
Logs look great, I particularly appreciate the JSON output as well. Didn't expect it!

R

Rakib

Level 2.2: Froyo

My wish list:

Upload own devices, just like with Samsung Knox Enrollment.
Some form of Role-based access control (RBAC).

M

Moombas

Level 4.4: KitKat

Both was already discussed in the past afaik. Where i don't agree to 1. unless there's some kind of proof of ownage but also loooking forward to 2. ideally combined with some kind of AD (EntraID,...) integration for better security and better user handling.

J

jasonbayton

Level: 4.1: Jelly bean

Granular permissions would be great. Perhaps I allow an intern to create and assign a config, but I don't want them removing resellers. Etc. etc.

Presumably with better together we get the option to tie ZT into the managed google domain which integrates IDPs in that regard. It could probably be handled already.

LizzieAuthor

Community Manager

Hey @Rakib, @jeoffreyburri, @Michel, @jasonbayton, @Moombas, @Flo, happy Friday! Just to say you should be able to see the Audit logs now in your ZT customer portal. I know a few of you were keen to check it out. 😀

Welcome to the Community everyone!Have a question or want to start a conversation, click here.