Skip to main content
Lizzie
LizzieCommunity Manager
Community Manager
April 27, 2026

[FIXED] Provisioning fails on Pixel devices with March and April 2026 builds, if factory reset

  • April 27, 2026
  • 2 replies
  • 183 views

Updated 29 April 2026

  • Status: Our Engineering Team has confirmed that the reported issue has now been FIXED

------------------------------------------

Issue:

Outage Start Time: [20th April 2026]

Description: We have reports of an issue impacting provisioning on Pixel devices that have been updated to the March 2026 (CP1A.260305.018) or April 2026 (CP1A.260405.005) builds. 

 

Affected devices may experience failure during the ‘Getting ready for work setup’ during device enrollment if device is factory reset after the OS update. Behaviors observed include looping back to the Wi-Fi selection screen or errors such as "can't setup device" or "something went wrong".

 

We will provide further information as it becomes available.

 

The Android Enterprise Team

    2 replies

    F
    FabienMagras
    Level 1.6: Donut
    April 28, 2026

    Is this only happening after a factory reset, or is it a general issue? Because our devices registered in the ZTE portal have never undergone a factory reset, yet they appear in this situation upon the user's initial registration.
    Could we have more information on this?

    Lizzie
    LizzieCommunity ManagerAuthor
    Community Manager
    April 28, 2026

    Hey ​@FabienMagras,

     

    Can I check which devices this is happening on please? Are they in the builds mentioned above? 

     

     Also, just so I ensure I’m interpreting your message here correctly, are you seeing some devices fail in enrollment (like stated above) even without the factory reset? 

     

    Thanks so much,

    Lizzie

    Welcome to the Community everyone!
    F
    FabienMagras
    Level 1.6: Donut
    April 28, 2026

    Not sure but here 3 IMEI with the issue : 

    [Hidden]

    Lizzie
    LizzieCommunity ManagerAuthor
    Community Manager
    April 29, 2026

    Hello everyone, 

     

    Just to confirm, a fix has been rolled out for this issue and so if you were seeing this problem before it should now be resolved. 

     

    Do let me know how this goes. 

     

    Thanks so much,

    Lizzie

    Welcome to the Community everyone!
    Terms & ConditionsAccessibility statement