AMAPI "organization reached its usage limits" – enterprise at 982 enrolled devices, quota form submitted, no response
Hi,
We use the Android Management API to provision tablets in dedicated-device (kiosk) mode that ship with our product to customers. Since at least August 2026, new tablets fail to enroll with:
"Since your organization reached its usage limits, this device can't be set up."
Details:
- Our enterprise has 982 enrolled devices (all in ACTIVE state) across 9 policies. We suspect a limit of about 1,000 devices but cannot confirm it.
- In the Cloud Console, the API quota (600 requests per minute) is at 0% usage, so this looks like a device quota applied at the enterprise/project level.
- We submitted the Android Enterprise quota request form (goo.gle/android-enterprise-response) around August 2026. We did not receive a reference number and have not received a response.
- We deleted test policies and unenrolled test devices to try to free quota. This did not free any allocation, and enrollment still fails.
Impact: we cannot provision new kiosk tablets, which blocks shipping to new customers and replacing devices at existing ones.
Questions:
1. How can we confirm which limit we reached and our current usage?
2. Do deleted/unenrolled devices still count against the quota, and if so, for how long?
3. How can we check the status of our submission or escalate it? We expect to grow to about 2,500 devices over the next 12 months.
4. We use AMAPI for our own kiosk tablets rather than as an EMM vendor. Is there a more appropriate channel for us (for example the Partner Portal)?
We can share our Project ID and Enterprise ID privately if needed.
Thanks!
