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Jensa
Level 1.6: Donut
February 6, 2025
Solved

Disabled apps

  • February 6, 2025
  • 6 replies
  • 1 view

Friends!
Lately Im getting lots of cases regarding apps not starting on our dedicated devices managed in Intune. Edge is the most common problem.
If I start Google Play on an effected device I see that the app is disabled. Pressing the Enable button does nothing at all. The version of Edge installed is quite old, which is also strange since it should update automatically.
Only way to fix it is to reinstall the app.
Any ideas what the root cause can be and how to mitigate it?

    Best answer by Lizzie

    Hey everyone,

     

    I know it's Saturday, so I hope you won't be thinking about work at the weekend, but I got some updates on this overnight so wanted to come back to you (so you see them on Monday).  😀

     

    The behaviour you mention above, @Jensa, sound very similar to a ticket our engineers have been investigating. If this is the same issue, then the good news is that a fix has just been rolled out.

    If you could let me know if you see any change on your side that would be fantastic. Fingers crossed 🤞. Thank you. 

     

    Lizzie

    6 replies

    J
    jasonbayton
    Level: 4.1: Jelly bean
    February 6, 2025

    Hey @Lizzie are there any known issues for Play at the moment? Behaviour like this, as well as failure to install apps (code 1010), and general instability is currently rife among customers and peers. 

     

    Cc @jeremy 

    J
    jeremy
    Level 1.6: Donut
    February 6, 2025

    I can confirm several users are reporting issues where apps won't install or takes 1 or 2 hours to install.

    Lizzie
    Lizzie
    Community Manager
    February 6, 2025

    Hey @jeremy, 

     

    Thanks for this. Do the issues you mention match what Jensa is reporting here or are they different? Have you opened any tickets for this yet? 

     

    Thank you,

    Lizzie

    Welcome to the Community everyone!Have a question or want to start a conversation, click here.
    J
    JensaAuthor
    Level 1.6: Donut
    February 7, 2025

    Any updates from Google?
    Appart from apps beeing disabled I also se a lot of apps from Google Play not beeing updated wich is trating to be a big issue.

     

    Lizzie
    LizzieAnswer
    Community Manager
    February 8, 2025

    Hey everyone,

     

    I know it's Saturday, so I hope you won't be thinking about work at the weekend, but I got some updates on this overnight so wanted to come back to you (so you see them on Monday).  😀

     

    The behaviour you mention above, @Jensa, sound very similar to a ticket our engineers have been investigating. If this is the same issue, then the good news is that a fix has just been rolled out.

    If you could let me know if you see any change on your side that would be fantastic. Fingers crossed 🤞. Thank you. 

     

    Lizzie

    Welcome to the Community everyone!Have a question or want to start a conversation, click here.
    J
    jasonbayton
    Level: 4.1: Jelly bean
    February 14, 2025

    Hey Lizzie, 

     

    I know it's logged, so I won't raise another ticket, but this is a *daily* complaint from customers at the moment, where apps can't enable, can't install, or take up to several hours to do so with generic Play errors both in logs and on attempted manual intervention. It's also tenuously related to this, and looks like it's escalated far beyond the Pixel scope I discovered 4 months ago 

    Lizzie
    Lizzie
    Community Manager
    February 14, 2025

    Thanks for the feedback @jasonbayton. Yeah, I wasn't entirely sure if what was mentioned here is the same as the fixed issue. @Jensa if you could confirm if this had any impact on your end that would be super helpful. 

     

    Thanks also for submitting tickets regarding what you are seeing Jason. Would you mind sending me the #s for them and I can keep an eye on them internally as well. 🤞

    Welcome to the Community everyone!Have a question or want to start a conversation, click here.
    T
    Tango
    New Member
    February 26, 2025

    In the screenshot above we see @Jensa a is using Samsung Knox. Is it possible the issue is related to Samsung Knox OEMCONFIG policies? 

    I see similar issue with the "Intune" App as below:

    Environment: Android fully managed + Intune + Samsung Fota

    We can start the app but we can't update the App. And some user are stuck on a very old version. 2023-xx-xx

    Is there any workaround? 
    Is there anything in the bug report we can check?


    P
    PHogeboom
    New Member
    November 19, 2025

    Hi, is there any update on this? We are encountering the same issue at a customer with several applications on Intune

    Emilie_B
    Emilie_B
    Community Manager
    November 21, 2025

    Hi @PHogeboom and welcome to the Customer Community 👋

     

    It looks like this issue was resolved 10 months ago (see Lizzie's comment in this thread). 

     

    If you're experiencing a similar issue, could I suggest you create a post/conversation explaining what you're experiencing so we can have more info and provide you the help you need?  

     

    This way, we can also identify if anyone else is experiencing something similar at the moment. 

     

    I'm going to close this thread so we can pick up the conversation under a new post. 

     

    Looking forward to your post - please let me know if you need anything else!

    Emilie 

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