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rohankss
Level 1.5: Cupcake
August 6, 2026
Question

Error at DUNS screen while registering

  • 6 replies
  • 152 views
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I keep getting this error while trying to register, I had ae-community@google.com, but I got a reply saying “Thank you for your interest. Unfortunately, we don't provide specific feedback or details regarding application decisions.”. 
 

I need guidance as to what the next steps are? Is there any issue with my DUNS number?

6 replies

Michel
Level: 4.1: Jelly bean
August 6, 2026

Did you try another brower or incognito mode? 

 

If yes, I would suggest to get back to the people at the emailadress you already reached out to, but try to highlight the issue a bit better. Instead of asking them to investigate your specific DUNS number, asked them to investigate the error itself. 

 

I've found that it could help when you rephrase it a little different. 

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Kirk
Community Manager
August 6, 2026

Hi there,

I’ve removed the issue you posted as it contains sensitive information (the DUNs number itself)

​@Michel’s advice is sound - please reach out to the team via the same email address and explain the issue is with the DUNs number during registration, not the application itself.

We cannot expedite or provide additional information in this community as it sits with a separate team.

Cheers,
Kirk

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rohankss
rohankssAuthor
Level 1.5: Cupcake
August 10, 2026

Have emailed them, thank you for the quick replies. Hoping to hear back from them soon!

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rohankss
rohankssAuthor
Level 1.5: Cupcake
August 13, 2026

Hey,

I still haven’t gotten any response from them - how long should it usually take?

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rohankss
rohankssAuthor
Level 1.5: Cupcake
September 29, 2026

It’s been about a month with several follow up emails with not even a courtesy reply. Is there any way to escalate?

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Kirk
Community Manager
September 29, 2026

Hi there,

Please see this post for more information.

As mentioned I’m afraid we are not able to offer more information or escalate these types of requests.

I’m sorry we can’t be more of assistance on these forums.

Regards,
Kirk

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