Google Zero Touch Portal - Recover account?

Hi ​@KretZoR 

I guess you already looked into the help topic here: https://support.google.com/accounts/answer/7684753?sjid=14813161068905424570-EU#zippy=%2Crecovery-method-removed-from-account%2Ccant-change-recovery-info

And there is a quite similar discussion with some tips: https://www.androidenterprise.community/android-enterprise-general-discussions-3/changing-the-primary-contact-for-my-company-2393

Cheers,

Daniel

Hi ​@weberda, 

Unfortunately none of the methods in the first link have been configured, so there is no possibility to use any of them to recover the account. As mentioned there is only one MFA method set up which is text message to a phone number that can no longer be used.

The other link is similar but we are not a partner and we do not have any access at all to the portal at the moment. We only have one account (that I am aware of) which should have the owner role. 

Hi,

Is the mailadres used for zero touch a corporate account (as in not a @gmail, @live etc account)? 

If so, you could try to get the old coworkers address attached as an alias to an active mailbox and see if you can get a recovery email or something like that. 

Do you have an Android reseller as partner? If so, they can file a support ticket on your behalf. 

Hi ​@Michel,

The mail address is a corporate account and is dedicated to Zero Touch only, so it is not an “personal employee account”, the only thing that is tied to my old coworker is his mobile phone number which was used on the dedicated corporate account for Zero Touch.

As mentioned I know the mail address and the password of the Google Zero Touch account. 

I am not sure if we have an Android reseller or partner.. I will have to check that!