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KretZoR
KretZoR
New Member
July 2, 2026
Question

Google Zero Touch Portal - Recover account?

  • July 2, 2026
  • 2 replies
  • 19 views

Hi there,

New to the Android community!

I have a problem where my predecessor created an account for the Google Zero Touch portal and used his company phone number for MFA (only method). The phone number is long gone from the company and can’t be used anymore. Is there any chance to recover the account? I know the email and password!

If there is not possibility, what steps do I need to do to set up a new one? We have most resellers listed so I believe I I can ask them to change org id. But what about the currently registered devices?

2 replies

weberda
weberda
Level 2.2: Froyo
July 2, 2026

Hi ​@KretZoR 

I guess you already looked into the help topic here: https://support.google.com/accounts/answer/7684753?sjid=14813161068905424570-EU#zippy=%2Crecovery-method-removed-from-account%2Ccant-change-recovery-info

 

And there is a quite similar discussion with some tips: https://www.androidenterprise.community/android-enterprise-general-discussions-3/changing-the-primary-contact-for-my-company-2393

 

Cheers,

Daniel

KretZoR
KretZoRAuthor
New Member
July 2, 2026

Hi ​@weberda, 

Unfortunately none of the methods in the first link have been configured, so there is no possibility to use any of them to recover the account. As mentioned there is only one MFA method set up which is text message to a phone number that can no longer be used.

The other link is similar but we are not a partner and we do not have any access at all to the portal at the moment. We only have one account (that I am aware of) which should have the owner role. 




 

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