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sdube_idc
New Member
June 16, 2025
Question

InTune Android connection "unexpected error"

  • June 16, 2025
  • 1 reply
  • 0 views

Trying to follow this doc. We want to use InTune to control our corporate owned Android devices.

https://learn.microsoft.com/en-us/intune/intune-service/enrollment/connect-intune-android-enterprise

 

At step 7, it has me click "Launch Google to connect now" and I just get "Unexpected error. Please wait for some time and try again."

Tried multiple browsers, incognito, multiple accounts, etc. All same results.

 

We have a licensed Google Workspace tenant with Enterprise Standard licenses. The account has access to all Google apps/services. My account is both an Azure Global Admin and a Google Workspace Super Admin/Owner.

 

Sat on chat with Workspace/Android Enterprise support trying all the obvious things for 3 hours with no resolution. They finally gave up and just said "call Microsoft" which doesn't help, it's literally an error thrown by enterprise.google.com.

 

How do I get past this error to configure the connection?

 

(This post was edited to remove personal information, in compliance with our guidelines)

    1 reply

    Emilie_B
    Emilie_B
    Community Manager
    June 17, 2025

    Hi @sdube_idc and welcome to the community 🚀

     

    Let's see if some of our members can help out @Moombas @jasonbayton @Michel @Alex_Muc @Rakib 

    J
    jasonbayton
    Level: 4.1: Jelly bean
    June 17, 2025

    I'd echo OP. It's literally erroring at inputting the email address in the Google account sign in screen. We don't have any visibility as to what might be happening.

     

    My only thought would be if Intune config is expecting a particular email address be used.. but I'm not sure if they've even implemented that.

      Emilie_B
      Emilie_B
      Community Manager
      June 17, 2025

      Aaah I see what you mean @jasonbayton  - the heat is getting to me!

       

      @sdube_idc I think this post might be helpful - essentially, when trying to add an admin email, it has to be a gmail address. 

       

      Please let us know if you need additional assistance 🙂

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