Level 3.0: Honeycomb

Solved

Managed Play Store keeps asking for Google Play services Update

Forum|Forum|9 months ago
May 12, 2025
25 replies
7 views

Hey!

I noticed a little bug today and wanted to ask if anyone else is experiencing this.

With the update to Play Store 46.1.37-31 [0] [PR] 755161904, a push message informs you that Google Play Services must be updated. With a COPE device, this only occurs in the work profile.

Even if Google Play Services is updated to the latest version (25.18.33 (190400-756823100)), the message appears as soon as you open the Managed Play Store.

@Lizzie Is there anything known here? The Managed Play Store works normally despite the warning in the push message. I would also have logs if required.

Management

Best answer by Lizzie

Thanks so much for all the updates everyone, I really appreciate your followup here.

Just to say, I can confirm that the fix is rolled out to 100% and so it's good that that marries up with the experience many of you are now seeing.

If there hasn't been any change on your end, I would recommend trying to manually update the Google Play app. If you are still experiencing issues please can you let me know below.

Fingers and toes crossed this is all back to normal for you and thank you again for your patience and help to resolve this. 🤩

Thanks,

Lizzie

*I'll mark this as resolved so that this is clearly seen at the top of the discussion - thanks.

Lizzie

Community Manager

Thanks @Alex_Muc for highlighting this. Are you finding this is happening on multiple devices? Plus, if you discard the push notification once, does it come back again?

Welcome to the Community everyone!Have a question or want to start a conversation, click here.

Alex_MucAuthor

Level 3.0: Honeycomb

@Lizzie

I have reproduced the behavior with five different Samsung devices with Android 14 and 15 (work profile) in our productive environment.

I have a device in our test environment where the behavior does not occur. On this device, the Play Store has the same version, but Google Play services are on 25.18.32 (190400-755444206)
While we only have one collection in our Prod, there are 3 collections in our UAT.

The push message always appears when the Play Store is opened. You can force it by closing the Play Store task.

J

jeremy

Level 1.6: Donut

We’re also seeing this on work profile and managed devices Android 12 and 14, several different brands and different Android versions. I also confirmed with @jasonbayton , and he's seeing the same

J

jasonbayton

Level: 4.1: Jelly bean

Yep confirmed on several devices on my desk. Highly disruptive.

@Lizzie @Emilie_B

M

Moombas

Level 4.4: KitKat

I can also confirm this (fully managed, Soti Mobicontrol MDM).

Even after i wiped cache & data it reappears.
Then i uninstalled all updates (now on 41.1.19-31.[0] [PR] 626190750) from it and run it again. Now i don't got any update message anymore (even after reboot of the device).

And i don't see this issue on my private unmanaged device.

M

Michel

Level 4.0: Ice cream sandwich

Had the same issue on my own phone, but a coworker did not have this message. One on COPE (Samsung S25 Ultra) and one on FM (Xcover 6 pro). Enrolled in Knox Manage.

Got it a few times in a few minutes but haven't seen it since. Is the problem still there for the rest?

M

Moombas

Level 4.4: KitKat

Yes it is on our fully managed devices still like @Alex_Muc described before.

M

Michel

Level 4.0: Ice cream sandwich

Okay just opened the managed play store and the message popped up immediately. Running the same update as @Alex_Muc mentioned in the opening post.

Flo

Level 2.0: Eclair

Hi,

We also have the issue (for example : Crosscall Stellar X-5 Android 14 WPCOD)

Lizzie

Community Manager

Thanks so much everyone for sharing the details here and for highlighting this. I'm escalating this internally, and will keep you posted. 🤞

Welcome to the Community everyone!Have a question or want to start a conversation, click here.

Alex_MucAuthor

Level 3.0: Honeycomb

@Lizzie

The problem does not seem to occur with the Google Play Services Public (/GMS) Beta (25.18.61(190400-755565618)).

When exiting the GMS-beta and removing the updates. (to 24.15.18 / 24.18.33) the push message appears again in MGP.

Lizzie

Community Manager

Super helpful @Alex_Muc - I've added this to the escalation ticket. 🕵️

Welcome to the Community everyone!Have a question or want to start a conversation, click here.

Kris

Level 1.6: Donut

Hi,

We also have this problem (Samsung A35 Android 15 COPE - Intune)

Lizzie

Community Manager

Hey team,

@Alex_Muc, @Moombas, @Michel, @Flo, @Kris, @jeremy, @jasonbayton,

Thanks again for highlighting this - just to let you know that the engineering team are now looking into this and are looking to resolves this as quickly as possible, as we can understand this could be impacting your experience quite a bit.

I'll continue to keep you posted and please do continue to share how you are finding it on your end. 👍

Thanks again. Speak soon.

Lizzie

Welcome to the Community everyone!Have a question or want to start a conversation, click here.

D

davidtse916

Level 1.6: Donut

Thanks for posting this Alex. I can confirm our Samsung devices in Intune is also seeing this issue. Here are the test devices I've used:

S25 Ultra with One UI 7.0 / Android 15
S22 Ultra with One UI 7.0 / Android 15
XCover7 with One UI 6.1 / Android 14
A16 5G with One UI 6.1 / Android 14
2x A15 5G with One UI 6.1 / Android 14

Devices are managed in MS Intune (Android Enterprise Dedicated / Corporate-owned dedicated devices).

Like Alex have said earlier, I can confirm the issue is no longer there if I upgrade the Google Play services to beta 25.18.61(190400-755565618).

Happy to proivde logs etc. if need be, thanks.

O

Oma_Uri

Level 1.5: Cupcake

Hi,

Same issues here.
All our android devices with mixed versions of One UI 6.1 / Android 14 and One UI 7.0 / Android 15.

Also managed in MS Intune (Personally owned with work profile and Fully managed Work Profile)

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