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david.moncur
New Member
July 21, 2026
Question

Zero Touch Reseller Application

  • July 21, 2026
  • 1 reply
  • 11 views

Good day Team,

 

We are currently a device reseller in South Africa as well as an MDM provider.  We assist customers with MDM, either as a full turnkey solution or on a support basis.

 

We applied to become a Zero Touch Reseller to allow us to upload IMEIs for customers, similar to the way we do for Samsung devices on KME.

 

Our request has been declined twice now.

 

Could you please get some guidance on why we are being declined?

 

Many thanks.

David

1 reply

Rafa
Community Manager
July 21, 2026

Hi ​@david.moncur and welcome to the community!

If you haven’t already done so, please email ae-community@google.com as they will be able to assist you with this particular issue further. Also, please check this topic for more info. Thanks!

Community Manager
david.moncur
New Member
July 21, 2026

Thank you Rafa,

 

I have sent a email as per your suggestion.