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[PRODUCT UPDATE] Zero-touch enhancement: New admin controls

Lizzie's avatar
Lizzie
Google Community Manager
11 days ago

Hello everyone,


We're thrilled to announce significant enhancements to the zero-touch customer portal, designed to provide greater control over customer data. The portal's role-based access control has been updated to include three new user roles, ‘Manager’, ‘Assigner’, ‘Viewer’, for greater control of the data and capabilities each portal user has access to.

 

 

Read this Help Center guide to learn about these new roles and how to add users to these new roles. 

 

Migration Timeline: This will be available to all customers by early next week.

 

We know many of you are excited to have this new capability, thank you to those of you who provided feedback and input.

 

It would be fantastic to hear your thoughts, are you planning on using these new roles in your organisation or any additional questions, below.

 

Thank so much.

Updated 6 days ago
Version 5.0
Product Updates
Zero-touch

7 Comments

  • Flo's avatar
    Flo
    Level 2.0: Eclair
    6 days ago

    After reading the table, it's actually not going to work for us. I hope that an evolution will allow us to modify the rights of the roles. :(

    • JordanOC's avatar
      JordanOC
      Google Team
      5 days ago

      Hi Flo,


      Would you be able to provide a bit of a description of the role/permissions you would be after? Feel free to use the table above and modify one of the roles for better visualisation.

       

      You can message me directly if you'd prefer :)

       

      Thanks,

       

      Jordan

      • Flo's avatar
        Flo
        Level 2.0: Eclair
        5 days ago

        Hi JordanOC​ ,

        Here is the updated table for the three new roles (names and rights) :

        it's not a big deal if the viewers can view the resellers, but it's not necessarily useful. it doesn't matter if it stays like that.

    • jasonbayton's avatar
      jasonbayton
      Level 4.0: Ice Cream Sandwich
      5 days ago

      E: Jordan covered it :)

  • jasonbayton's avatar
    jasonbayton
    Level 4.0: Ice Cream Sandwich
    5 days ago

    This looks like a comprehensive baseline to start from, and I think it logically separates the tiered support & access levels in bigger orgs, so no qualms.

     

    If I were to nitpick I'd ask why managers can't remove devices or handle resellers, but it looks like a small bump over assigner just to look after configurations so that makes sense. 

     

    Admins I'd ask why they've been excluded from ZT and TOS. TOS I suppose you could argue.. but linking ZT feels like an admin task since they can do everything else with devices. 

     

    Either way, this solves a need. Thank you!