Hello everyone,
We're thrilled to announce significant enhancements to the zero-touch customer portal, designed to provide greater control over customer data. The portal's role-based access contr...
Updated 3 months ago
Version 6.0
Blog Post
Hey everyone,
It's great to see you are exploring the new admin controls, thank you for your replies here.
Reading through the comments in this topic and also in another zero-touch thread, it looks like some of you would ideally like some tweaks, particularly to the 'Assigner' role. Thanks for this additional feedback - I'd really like to pass this back to the zero-touch product team.
To make sure I'm capturing your thoughts correctly, I wonder if you might be able to provide me with a bit more information/context around the following points please?
- For users that need to remove devices are there any reasons, are there any specific reasons why they can’t be an 'Admin' role holder?
- Would you be interested in a role that is a combination of 'Assigner' and 'Manager', but with the addition of removing devices? Or is the separation of configuration creation and assignment required?
- Does that additional role need to have batch operations?
Flo, jasonbayton, Michel, Rakib, jeoffreyburri, (and anyone else who has thoughts on this).
Thanks again, looking forward to hearing from you (and happy Friday).
Lizzie
Hi Lizzie,
Users who have a role in assigning a configuration to a device or deleting a device (as well as performing mass deletion) are our Level 2 support, while viewing is handled by our Level 1 support. Adding/removing resellers or configurations commits the company and is performed by admins (or potentially, for configurations, by the specific role dedicated to adding/removing configurations, but we do not have an immediate need for this on our side).
I'm reposting the table as I had initially envisioned it below (with different roles names for Assigner and Manager) :