Hello everyone,
Please note: the below information is not relevant for Workspace organisations, or if you are using the new Android Enterprise sign-up experience (from 2024 onwards) please refe...
Published 2 years ago
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Blog Post
2 MIN READ
Best practices: retaining control of the Google accounts which manage your Android Enterprise organisation
I am just running into this now, I set my organisation up in April 2024 before the new registration flow. I got the final cancellation notice, and as with some of the other commenters, I had no other emails to the recovery email account. When I tried to recover, I was told that there was no recovery info and so I couldn't. Now, I don't even have that option, the account is gone even though it's a few days short of 30 days.
I'm using Intune, and followed the advice on the following discussion from Lizzie to contact my EMM (MS/Intune), but so far they don't seem to know about opening a ticket with you to migrate the organisation bind to a different account.
Google Deleted Account that Links Managed Play Store | Android Enterprise and ChromeOS Customer Communities - 417
Also, I should be using the new flow to get a managed account using our own domain/Entra account, but I don't know how to kick this off because the existing Google Account bind is still present - so that means I don't have a 'new account' to migrate the bind to. Ideally I would create the new managed Andriod Enterprise account in our Entra domain, the new way, and then migrate the bind to that. Is that even possible?
Hello lefrinj​,
Great to meet you. I'm sorry I'm just coming back to you, I've been speaking with our internal team about what they would recommend here - particularly around whether you can upgrade without needing to rebind first. The recommendation is that you do rebind to a new gmail account during that process the upgrade to a Managed Google Domain can happen. Upgrading would prevent this issue you are experiencing from potentially happening again.
The recommendation is as I mention above to ask your EMM to raise a ticket with our engineering team with the new gmail account you would like to rebind to. From your note here it sounds like you are having difficulties with getting this to happen. Would you mind sharing with me privately your ticket number and I'll highlight this to our team that work with Intune to see if we can get some movement on it please? I'll send you a direct message via your community inbox and if you can reply to that that I'll try and help.
Thanks so much,
Lizzie
Hi Lizzie, just to close off here as well, you'll hopefully have seen my direct message. Just a few days ago, MS (presumably in cooperation with you🙂) enabled an Upgrade button that let us seamlessly carry on without having to do much else. We have an Android Enterprise admin account connected using one of our own Entra/M365 user accounts, and all our devices are still enrolled. So if anyone else is in this position, look for an Upgrade button in the Managed Google Play Store connector, in the same place where you'd normally have had to disconnect and join again.
Thanks again for trying to help!
Dev