Troubleshoot Cameyo RDP & Native Player connections

Question

What is the best way to troubleshoot RDP & Native Player connections when the self-hosted server is in AWS

We receive the below error message

I think the problem is Cameyo Port Sheild but I am not sure how to troubleshoot this, are there any logs to investigate?

Any help would be appreciated

cameyo · Accepted Answer

Hello! The email certainly is about RDP Port Shield, and we recommend re-enabling it on the server page.

https://support.google.com/cameyo/answer/16454808?hl=en&sjid=2582782624300701248-NC#zippy=%2Cset-up-port-shield-security:~:text=Set%20up%20Port,every%20few%20hours.

If you disabled RDP Port Shield to allow RDP connections, please advise your use case.

KBrinkley · Answer

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