Skip to main content
KBrinkley
New Member
July 28, 2026
Solved

Troubleshoot Cameyo RDP & Native Player connections

  • July 28, 2026
  • 3 replies
  • 65 views

What is the best way to troubleshoot RDP & Native Player connections when the self-hosted server is in AWS

 

We receive the below error message

 

 

I think the problem is Cameyo Port Sheild but I am not sure how to troubleshoot this, are there any logs to investigate?

Any help would be appreciated

Best answer by cameyo

Hello!  The email certainly is about RDP Port Shield, and we recommend re-enabling it on the server page.

https://support.google.com/cameyo/answer/16454808?hl=en&sjid=2582782624300701248-NC#zippy=%2Cset-up-port-shield-security:~:text=Set%20up%20Port,every%20few%20hours.

If you disabled RDP Port Shield to allow RDP connections, please advise your use case.

3 replies

KBrinkley
KBrinkleyAuthor
New Member
July 28, 2026

 

cameyo
cameyoGoogle TeamAnswer
Google Team
July 28, 2026

Hello!  The email certainly is about RDP Port Shield, and we recommend re-enabling it on the server page.

https://support.google.com/cameyo/answer/16454808?hl=en&sjid=2582782624300701248-NC#zippy=%2Cset-up-port-shield-security:~:text=Set%20up%20Port,every%20few%20hours.

If you disabled RDP Port Shield to allow RDP connections, please advise your use case.

KBrinkley
KBrinkleyAuthor
New Member
July 31, 2026

Thank you.  All sorterd now.