ChromeOS Customer Community

Hi everyone, I’m experiencing an issue on ChromeOS where, after signing in, the session occasionally resets or shows a blank screen before the desktop fully loads. In some cases, the device appears to authenticate successfully, but the expected environment and apps do not initialize correctly. This behavior is inconsistent and seems unrelated to network stability. Basic troubleshooting steps such as restarting the device, checking for system updates, and signing out/in again have already been attempted without resolving the issue. Has anyone encountered similar ChromeOS login or session-loading problems?Any insights on logs to review or settings that might affect session initialization would be greatly appreciated.

I work at a school where we need to enterprise enroll the devices. We have an issue that correlates to how we initiate the enterprise enrollment.  If we use the shortcut keys "ctrl alt E" to initiate the enrollment, wi-fi connection is lost as soon as the user hits <enter> after the password for the account information. Yet if we choose the enrollment button at the bottom of the screen, there are no issues.  In general, knowing what causes our issue would be good to have in our mental toolbox, but the issue also prevents us from using a script which acts similar to Go-Box or Centipede.

We are trying ChromeOS management via EMM where the existing domain account we have works fine i.e we are able to enrol and device sync is also happeneing on EMM side but when I am trying the same with another customer account though the account is showing as enrolled in the Google console, it's not syncing to EMM. There is no error also on backend. Looks like the api to fetch the device list response is empty. We have partner access setting enabled in the customer account still facing same. Is there any other settings on the console we need to check? Note: Customer account has the purchased the Trial Chrome upgrade.

Hey everyone, Following up on our recent announcement about our move to a brand-new platform, we want to share some important dates regarding the transition. To ensure all our existing content moves over safely, the wider community will enter read-only mode from February 21st through March 5th.   What this means for you: General Discussion remains open: While most boards will be read-only, we are keeping the General Discussion board open throughout

Hey everyone,  We’ve got some exciting news to share: our community is moving to a brand-new space designed to make your experience smoother, clearer, and more connected than ever. Here’s what you can look forward to: Easily readable threads - follow conversations effortlessly, jump back in without losing context, and spend less time scrolling. Common boards with Android Enterprise and the soon to launch Chrome Enterprise community - discover shared discussions, insights, and expertise all in one place. A dark mode option - easier on the eyes (especially for those late-day or early-morning check-ins). And more improvements to co

Hi all, As more teams look at modernising their environments, one question comes up again and again: who in your organisation is actually doing most of their work in the browser already? Understanding that can make a big difference when it comes to planning ChromeOS pilots, right-sizing hardware, or deciding where a phased approach makes the most sense. One tool available for that is the ChromeOS Readiness Tool, which helps analyse device usage, browser and extension patterns and application dependencies to surface users who may already be strong candidates for a cloud-first setup. I’m curious to hear whether any of you have used the ChromeOS Readiness Tool (or another tool) to assess how “cloud-based” your users really are? It’d be also interesting to hear about your approach to users who are almost c

Hi everyone, With more and more work happening directly in the browser, it’s becoming a bigger part of how organisations think about security, access, and user experience. Recent industry research points to this shift quite clearly: Gartner predicts that 25% of organisations will adopt a secure enterprise browser by 2028 as part of their endpoint and remote access strategy. Multiple security reports highlight that most breaches now involve a web or browser-based vector, often tied to unmanaged devices, identities, or access paths. At the same time, work is increasingly distri

Hey everyone, In a recent discussion, we talked about how teams are using automatic enrollment to deploy and scale ChromeOS fleets more easily — whether that’s zero-touch for new devices or Flex for existing hardware. That got me thinking about another decision many admins are navigating right now: how they’re thinking about fleet strategy as they plan for 2026. Some organisations prefer a highly standardised fleet, sticking to one vendor or model to keep things predictable — from user experience and support, to lifecycle planning. Others lean towards a multi-vendor ap

Hi everyone,   AI tools are quickly becoming part of everyday workflows — and with Gemini now integrated into ChromeOS, many IT teams are having to make decisions sooner rather than later.   For some organisations, enabling AI features is about boosting productivity and helping users work smarter. For others, questions around data governance, security, user readiness, and change management mean a more cautious approach makes sense.   Google has been framing this shift around the idea of the browser becoming an intelligent, secure control point for work — where AI assistance lives closer to the user, but within managed boundaries. On ChromeOS, that shows up through Gemini being embedded into the OS experience, helping with things like summarising c

Hello, we have observed a regression in location tracking for third party applications after updating ChromeOS on HP Chromebook G1m 11 inch. Device details are ChromeOS version 144.0.7559.108 with previous working version 131.x on the stable channel. After upgrading from version 131 to 144.0.7559.108, third party applications are no longer able to detect or receive location data while Google Maps continues to report the correct location. This behavior was working as expected prior to the OS update, which indicates a possible regression or policy change introduced in ChromeOS 144 affecting third party application access to location services. Thanks Vishal

Hi everyone, Back in November, we introduced the Device Enrollment Limits TT, designed to help admins better manage ChromeOS license consumption by setting enrollment caps at the Organizational Unit (OU) level. Since then, the feature has continued to evolve, so I wanted to share a quick update with what’s changed. A quick recapLimitOU (Device Enrollment Limits) allows IT Admins to set specific device enrollment caps at the Organizational Unit (OU) level. This prevents a single OU from exhausting the organization's total license pool.What’s new?

   Hello,I’m reaching out because I’m trying to understand why my Google Chrome browsers are taking so long to update.I have deployed the ADMX/ADML templates and configured the required policies, but despite this, the update process works poorly.You will find attached some screenshots that may help ?Thanks  PS : The update engine is always up to date, but the browser itself is not.  

Our product is for AI security and one of the main challenges we have is how do we make sure the extension will always run even in Incogntio mode.I'm talking about the Chrome browser.There is a flag that seems to be not supported MandatoryExtensionsForIncognitoNavigation while Edge do support this. This is very critical to us and I assume all enterprises that would like to keep Incognito mode but still keep security.If this is no an option can we at least have a formal way to check from command line if an extension is allowed in Incognito mode so we can disable Incognito for these users if our ext isn't allowed?  

Hello Team,While testing the wallpaper management functionality using the Chrome Policy API, we observed that the wallpaper does not get applied on managed ChromeOS devices, even though the API calls return a successful response.When we upload the wallpaper image using the uploadPolicyFile endpoint, it successfully returns a valid downloadUri.and wallpaper gets applied on device. However, when we attempt to apply this uploaded image as a wallpaper using the Policy API, the request completes successfully (200 OK), but the wallpaper does not apply on the chromebook device.We’d appreciate your help confirming the following points:Are there any additional parameters, permissions, or policy fields required for either of the following?chrome.users.Wallpaperchrome.devices.managedguest.WallpaperAre there any known propagation delays, caching behaviors, or policy refresh constraints that cou

Hey all,   We introduced Cameyo by Google in the community as a way to help organisations bridge the gap between legacy applications and a more modern, web-first environment on ChromeOS. For many teams, legacy or Windows-based apps are still critical — whether it’s a small number of specialised tools or applications that are deeply embedded in day-to-day workflows. Finding ways to support those apps securely, without adding complexity

Hello everybody, We know how important it is for users to quickly access the tools and resources they rely on every day. That’s why I wanted to highlight a recent update that many admins have been asking for. Administrators can now set shortcuts on Chrome’s New Tab Page (NTP) via policy. Using the NTPShortcuts policy, you can curate and prioritise up to 10 organisation-defined shortcuts, which appear alongside any shortcuts users have already set themselves and whose visibility users can still control. This makes it easier to surface key internal tools or web apps, guide users toward essential resources, and create a more consistent, helpful starting point when Chrome is opened — without removing user choice.

Hi All,I'm trying to remove completly the option of AI mode in Google chrome.I was able to use these settings. AIModeSettings=1 GenAiDefaultSettings=2 How ever it doesn't remove the AI mode from the Google.com search bar that is inside the page. Any formal way to remove this option?  

Have purchased the Trial Chrome upgrade on our existing workspace account. Our backend api failing with below error:Request call: POST https://chromedevicemanagement.googleapis.com/v1/enterprises//devices//devicePolicyerror response:{  "code" : 400,  "errors" : [ {    "domain" : "global",    "message" : "Device does not have CDM API enabled. Enable CDM API for the corresponding OU in Google Admin Console.",    "reason" : "failedPrecondition"  } ],  "message" : "Device does not have CDM API enabled. Enable CDM API for the corresponding OU in Google Admin Console.",  "status" : "FAILED_PRECONDITION"}Can you confirm what this error means?As same API works for our paid chrome account, is it an restriction on trial accou

Hi everyone, Automatic enrollment can be a real game changer when you’re deploying at scale — whether that’s ChromeOS zero-touch enrollment for new devices or ChromeOS Flex remote enrollment for existing fleets. I’d love to hear how it’s been working for you in the real world: What did your rollout look like (drop-ship to users, office-based, hybrid, global)? What’s one tip or best practice you’d share with someone setting up their next automatic enrol

We currently have around 100 Chromebooks that we use for exams. I have now been asked to make it possible for participants to change the keyboard layout. Most use the German keyboard, but a few want to write with an English or French layout. What do I need to set in the management console so that participants can change the layout on their devices?

Hi everyone, I’m writing this to start a discussion about a major bottleneck for the ChromeOS ecosystem: the lack of high-performance hardware for developers.I’ve been a "ChromeOS-first" developer for a while now. I love the security, the simplicity, and how far Crostini (Linux) has come. However, I’ve hit a wall. I am currently using a machine with an **Intel i5, 16GB RAM, and a 1TB SSD**. On any "Consumer" list, this is a top-tier machine. But for professional development—compiling large C++ or Rust projects, running multiple Docker containers, and keeping a heavy IDE open—it is simply **under-dimensioned.** Compilation times are 2x to 3x slower than my peers on high-end macOS or Linux workstations. The Search for the "Unicorn" Chromebox I’ve been searching for a "Workstation Class" Chromebox. My target specs are: * **Processor:** Intel Core i7 (13th/14th Gen) or ideally an i9. * **RAM:** 32GB or 64GB (Crucial for virtualization and containers). * **Storage:** 1

Hi Lynda and the Community, Thank you for the thoughtful response to my previous post regarding the stability of the platform. After reviewing the 2024 blog post, “Building a Faster, Smarter Chromebook Experience with the Best of Google,” I’ve been reflecting on how Google can best navigate its engineering direction while protecting that "robust foundation" we discussed.   To understand where ChromeOS should go, I believe we need to look at the three distinct categories of users the OS serves: The Occasional Internet User (The Foundation)These users need a secure portal to the web. ChromeOS already masters this category through the Chrome Browser. It is fast, simple, and the entry point for millions. The Developer (The Strategic Intermediary)This is where the platform shows its true engineering strength. Through Crostini and the Debian VM, ChromeOS is a dream for Linux-experienced users. We can take a relatively affor

Hello Chrome OS Engineering Team,After extensive troubleshooting regarding the "Enable ADB debugging" toggle remaining grayed out on managed devices, I have isolated the root cause. It is not an Admin Policy issue, nor a user error.The issue is a missing dependency in the Google Package Repository for Debian 13 (Trixie), which prevents the installation of cros-guest-tools.Without cros-guest-tools, the Chrome OS Host cannot verify the container's integrity or establish the necessary bridges, leading the OS to lock developer features (ADB) as a security fallback.Here is the technical breakdown and the required fix.1. The EnvironmentHost: Chrome OS (Version 131+)Guest: Debian 13 (Trixie) - Current Stable.Repository Config: /etc/apt/sources.list.d/cros.listdeb https://storage.googleapis.com/cros-packages/142

Hello Chrome OS Enterprise Community and Google Product Team, I am an administrator and developer using a managed Chromebook for Android development. For over a month, I have been unable to toggle "Enable ADB debugging" in the Linux (Crostini) settings because it remains grayed out, despite my having full admin access. After weeks of back-and-forth with Google Workspace Support, it has become clear that this is not just a bug, but a profound architectural issue regarding how managed Chrome OS handles policy dependencies and how we navigate the Admin Console. Technical Environment & Stability ContextIt is important to note that my development environment is not a fresh install, but a long-running, stable workspace. I have been using the same Crostini container for over a year, and recently performed a successful dist-upgrade from Debian 12 (Bookworm) to Debian 13 (Trixie), which is the current