Hi everyone,We are experiencing an issue and I'm hoping someone in the community has seen this or has a solution. We have multiple users reporting that their cameras freeze or experience significant video lag during Google Meet calls on their Chromebooks. The video feed becomes incredibly laggy and choppy, but the audio occasionally remains clear despite the visual glitches.Hardware Details: Ram: (8GB RAM). Processors Used: AMD Ryzen (e.g., Ryzen 5 series) and i5 Intel processors. ChromeOS Versions: 150.0.7871.213, 150.0.7871.185, and 149.0.7827.238. Behavior: The freezing can occur immediately upon joining a meeting or develop roughly 5 to 10 minutes into the call. Timeline: Started ~4 weeks ago (no issues prior to this). Support Feedback: We have an open ticket with Google Workspace Support. They noted high CPU usage during sample calls and suggested CPU temperature might be the culprit. However, our live monitoring shows CPU temperatures remain steady at around 50°C to 70°C, so we do not believe thermal throttling is the issue. Memory Suspicions: I suspect the devices are ultimately running out of usable memory during active calls. However, we aren't sure if ChromeOS is mismanaging the system RAM, if Google Meet has a memory leak/high resource footprint, or if it's a combination of both. Troubleshooting Steps We've Already Tried: Updating ChromeOS to the latest versions. Setting the Google Meet video send/receive resolution to 360p. Setting the Chrome browser memory saver to "Maximum" to free up RAM. Factory resetting / powerwashing the devices. Testing on both corporate Wi-Fi and mobile hotspots to rule out local network issues. Running speed tests across multiple users, which confirmed strong connections (29–359 Mbps down, 36–312 Mbps up). Disabling visual effects and background features in Meet (provided slight improvement, but did not resolve the issue). Has anyone else encountered this problem with 8GB Acer Chromebooks running AMD Ryzen or i5 Intel processors during video calls? Are there any additional troubleshooting recommendations or workarounds you can share?Thanks in advance!

Level 1.5: Cupcake

Question

Google Meet video freezing (audio fine) on 8GB RAM Chromebooks - Anyone else?

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Hi everyone,

We are experiencing an issue and I'm hoping someone in the community has seen this or has a solution. We have multiple users reporting that their cameras freeze or experience significant video lag during Google Meet calls on their Chromebooks. The video feed becomes incredibly laggy and choppy, but the audio occasionally remains clear despite the visual glitches.

Hardware Details:

Ram: (8GB RAM).
Processors Used: AMD Ryzen (e.g., Ryzen 5 series) and i5 Intel processors.
ChromeOS Versions: 150.0.7871.213, 150.0.7871.185, and 149.0.7827.238.
Behavior: The freezing can occur immediately upon joining a meeting or develop roughly 5 to 10 minutes into the call.
Timeline: Started ~4 weeks ago (no issues prior to this).
Support Feedback: We have an open ticket with Google Workspace Support. They noted high CPU usage during sample calls and suggested CPU temperature might be the culprit. However, our live monitoring shows CPU temperatures remain steady at around 50°C to 70°C, so we do not believe thermal throttling is the issue.
Memory Suspicions: I suspect the devices are ultimately running out of usable memory during active calls. However, we aren't sure if ChromeOS is mismanaging the system RAM, if Google Meet has a memory leak/high resource footprint, or if it's a combination of both.

Troubleshooting Steps We've Already Tried:

Updating ChromeOS to the latest versions.
Setting the Google Meet video send/receive resolution to 360p.
Setting the Chrome browser memory saver to "Maximum" to free up RAM.
Factory resetting / powerwashing the devices.
Testing on both corporate Wi-Fi and mobile hotspots to rule out local network issues.
Running speed tests across multiple users, which confirmed strong connections (29–359 Mbps down, 36–312 Mbps up).
Disabling visual effects and background features in Meet (provided slight improvement, but did not resolve the issue).

Has anyone else encountered this problem with 8GB Acer Chromebooks running AMD Ryzen or i5 Intel processors during video calls? Are there any additional troubleshooting recommendations or workarounds you can share?

Thanks in advance!

Lynda

Community Manager

Hi @john_mor Thanks for the detailed overview of the issue faced. Can I also ask whether you’ve raised a case with our support team also? If not, can you do so by following this link. Just to cover all bases! Feel free to ping me the support ticket number privately once it’s raised.

Otherwise let’s see if others are encountering it also on the community.

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john_morAuthor

Level 1.5: Cupcake

Thanks for pointing that out Lynda! We have an open case with Google.

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Lynda

Community Manager

Hi @john_mor just wanted to check in.

It seems that there has been some troubleshooting steps pursued since your initial post. To summarize here:

The support team initiall suspected that the Google Meet performance issues were caused by high CPU usage.
Follow-up testing by your organisation confirmed that affected Chromebooks passed all CPU, memory, and network diagnostics tests (occurring across both office and home networks).
Support now suspects thermal throttling / elevated device temperature may be the underlying trigger, based on similar internal reports.

If you are still experiencing this issue, please try to reproduce it during a Google Meet call and check your processor temperature:

Click the time in the bottom-right corner of your screen to open the status area.
Select the Settings (gear) icon.
In the left navigation panel, select "About ChromeOS".
Click on "Diagnostics".
Under the "CPU" section, check and note down the current processor temperature while the issue occurs.

Please share your temperature readings and Chromebook model details in your email thread with Support so they can investigate further.

Let us know how you get on and hope it gets resolved soon!

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john_morAuthor

Level 1.5: Cupcake

Morning Lynda,

Thank you for looking into this. We sent the following message into support on Friday:

The device passed the CPU, memory, and network diagnostics tests. Here are the results. This issue occurs both in the office and at home. It is not specific to one network.

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